Survey afoot to set benchmarks for MTC services

CHENNAI: The Metropolitan Transport Corporation has launched a field-level survey across the Chennai Metropolitan Area to establish minimum benchmarks for bus services. This survey is also crucial for several initiatives, including the introduction of National Common Mobility Card, electronic payment system, intelligent transport system, for purchasing new electric buses and other projects,” he said. “The survey parameters include bus cleanliness, travel comfort, behaviour of bus crew, personal safety on buses and at stops, punctuality, and overall efficiency,” Varghese said. Sources revealed that most commuters who took part in the survey during its first week rated the efficiency of services poorly, citing a shortage of buses and irregular operations as key issues.