Smashed bottles and binned deliveries among Christmas parcel disasters
The IndependentFor free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Parcels thrown over fences, broken items and packages taken away by bin collectors were among delivery problems experienced by around four in 10 online shoppers last Christmas. consumer rights spokesman Adam French said: “Christmas is when we really want parcels to arrive without any hiccups – but unfortunately it’s also peak time for late, damaged or missing parcels and we have heard about scores of delivery disasters. “Ofcom’s proposed new rules for parcel firms are timely, but they must lead to far better levels of service for consumers – who are now more reliant on deliveries than ever before.” Which? surveyed 2,100 UK adults in February to ask about their issues with deliveries last Christmas and 4,002 UK residents in November to ask about their most recent delivery experience in the last six months.