Here’s who to blame for airlines’ cancellation chaos
New York CNN Business — A surge in Covid cases and severe winter storms created a miserable holiday travel season for hundreds of thousands of stranded airline passengers. It doesn’t seem they stress-tested their ops plan.” The airlines all said they were doing their best to accommodate passengers in the face of widespread problems. “I give the industry a thumbs up for trying to plan as much as they could.” But Kelly said it’s also clear that airlines cut staffing too deeply in 2020. “It’s going to take a long time, up to a week, to put the pilots and planes where they need to be,” said Kerry Tan, business professor at Loyola University of Maryland and an expert on airlines. Another knock-on effect: As major airlines hire new staff, they’re taking much-needed staff away from the lower-paid regional carriers that fly many of the feeder flights booked under the American, United and Delta brands.
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