Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer
1 year, 6 months ago

Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer

Live Law  

Recently, the Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa, Jyothi N and Sharavathi S.M dismissed a complaint against Dell Technologies filed for alleged deficiency in service noting that the complainant didn’t accept the discounted prices for service parts given by the company and further the bench noted that Dell Technologies was unable to provide the service because the complainant didn’t register the laptop within seven days of the purchase date on the Dell’s website. After numerous interactions with Dell's support team, the complainant filed the complaint in the Bangalore Additional I District Consumer Disputes Redressal Commission on March 15, 2022, seeking resolution and compensation. On July 24, 2019, the complainant initially contacted the technical support team of Dell, inquiring about the "Back to College" offer and reporting issues with internet connectivity on the laptop. Consequently, the District Commission dismissed the complaint noting that complainant failed to establish a deficiency in service on the part of Dell and indeed refused to accept the offers extended to him for resolution.

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History of this topic

Thrissur District Commission Holds HP Dealer And Its Service Centre Liable For Deficiency In Service For Charging Money During Warranty Period
4 months, 1 week ago

Thrissur District Commission Holds HP Dealer And Its Service Centre Liable For Deficiency In Service For Charging Money During Warranty Period

Live Law  

The District Consumer Disputes Redressal Commission, Thrissur bench of Sri C.T. When the complainant took the laptop to the first opposite party dealer they refused to accept it saying that the second opposite party service centre handled repairs. The first opposite party informed the complainant that the service centre closes after 7 PM daily so the laptop couldn't be handed …

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects
8 months, 3 weeks ago

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Xiaomi Technology India Pvt. Seeking resolution, the Complainant contacted Amazon, who directed him to Golden Telecom, the authorized service centre of Xiaomi Technology India Private Limited, the manufacturer. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, …

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects
9 months ago

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K, Rekha Sayannavar and Chandrashekhar S Noola held Xiaomi and Amazon liable for deficiency in services for selling a phone with a manufacturing defect to the Complainant. Feeling aggrieved, the Complainant approached the Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban, Karnataka and filed a consumer complaint against …

Manufacturer Dutybound To Address Issues Even If Complaint Is Raised Through Intermediary, Chandigarh District Commission Order Samsung To Resolve Issues
11 months, 3 weeks ago

Manufacturer Dutybound To Address Issues Even If Complaint Is Raised Through Intermediary, Chandigarh District Commission Order Samsung To Resolve Issues

Live Law  

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh and Suresh Kumar Sardana directed Samsung to resolve the contentions raised by the Complainant regarding the malfunctioning of the AC within 30 days. The District Commission held that Flipkart had a duty to advise the Complainant to address the matter with Samsung for necessary repairs or to facilitate …

Dharamshala District Commission Holds Harman International And Online Seller Liable For Deficiency In Service
1 year, 4 months ago

Dharamshala District Commission Holds Harman International And Online Seller Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission, Dharamshala bench comprising Mr Hemanshu Mishra, Ms Arti Sood and Shri Narayan Thakur held Consulting Rooms Private Limited and Harman International Private Limited liable for selling a defective JBL Bluetooth Soundbar and Subwoofer. The complaint sought a direction from the District Commission for the replacement of the defective Soundbar and subwoofer, along with compensation …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 4 months ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.
2 years, 1 month ago

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.

Live Law  

The District Consumer Disputes Redressal Commission, Chennai comprising Mrs. B. Jijaa as President, Mr. T.R. The bench directed the Opposite Party to either replace the defective tiles of the Complainant’s house or to pay a sum of 4,18,080/- INR being the cost of the tiles and to pay a sum of 50,000/- INR as compensation for the deficiency in service …

美媒评出2012年科技领域十大败笔[3]
12 years, 3 months ago

美媒评出2012年科技领域十大败笔[3]

China Daily  

Worst Sales Pitch: Dell’s “Daily Deals” During LAPTOP’s annual Tech Support Showdown, we made three calls to Dell's tech support line and got more than we bargained for. During the calls, Dell pushed premium warranties on us, saying we had won a daily drawing that would allow us to buy a $500 four-year extended warranty for just $317. When we …

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