FCC slams T-Mobile for 'unacceptable' outage that left users in the US without service for 13 hours
4 years, 9 months ago

FCC slams T-Mobile for 'unacceptable' outage that left users in the US without service for 13 hours

Daily Mail  

The Federal Communications Commission is investigating T-Mobile after the service experienced a 13 hour-long outage on Monday that impacted customers across the US. However, the FCC is now demanding answers from the firm and Chairman Ajit Pai shared a statement on Twitter: 'The T-Mobile network outage is unacceptable' and that 'the FCC is launching an investigation. T-Mobile has blamed an internet protocol traffic-related issue, but others suggest it may have been triggered by network configuration changes that were conducted the night before Chairman Ajit Pai shared a statement on Twitter: 'The T-Mobile network outage is unacceptable' and that 'the FCC is launching an investigation. The peak of the outage seems to have hit at 12pm ET with more than 110,000 users sharing the problems on Down Detector and there were still over 93,000 reports three hours later Some users were demanding T-Mobile provide them with a free month of service to compensate for the outage The FCC has fined telecom companies in the past for network outages.

Network Service Users Outage Customers Fcc 12Pm Et  demanding  service  left  outage  fcc  et  slams  13  unacceptable  network  customers  users  statement  tmobile  hours

History of this topic

T-Mobile service back up after three hour outage
4 months, 1 week ago

T-Mobile service back up after three hour outage

Daily Mail  

T-Mobile was gone down for thousands of Americans in the state of Utah. Downdetector's outage map showed issues in hotspots, including New York City, Los Angeles, Chicago and Phoenix, which could have been due to those customers attempting to contact friends and family in the Salt Lake City market who did not have service. Downdetector's outage map showed issues in …

Telstra mobile, internet outage leaves southern WA residents without services for more than a week
5 months, 2 weeks ago

Telstra mobile, internet outage leaves southern WA residents without services for more than a week

ABC  

Residents of a country town in southern Western Australia are demanding answers from Telstra after an outage left internet and mobile services cut for more than a week. "We've generally got pretty good reception, but it's caused a fair bit of havoc over the last seven or eight days," he said. "She forwent three days' work last week and she …

Verizon's mobile network down for tens of thousands of users in US
5 months, 3 weeks ago

Verizon's mobile network down for tens of thousands of users in US

Hindustan Times  

-Tens of thousands of Verizon users reported outages for the wireless carrier's services across the U.S. on Monday, with Chicago and Indianapolis among the hardest-hit cities and some iPhone users stuck in "SOS" mode. Verizon's mobile network down for tens of thousands of users in US According to tracking website Downdetector.com, the outage began at around 9:30 a.m. The outage …

Yet another AT&T outage that left millions without signal now resolved
6 months, 3 weeks ago

Yet another AT&T outage that left millions without signal now resolved

Daily Mail  

AT&T has finally restored signal to millions of Americans across several states, after last night's outage left them without cellphone access or 911 calls. The issue primarily affected iPhone users, and has even affected emergency services, with officials in Seminole County, Florida urging those with an issue to contact its non-emergency line. An AT&T spokesperson told media outlets: 'We've resolved …

Why does my phone say SOS? Nationwide AT&T outage sparks 911 fears as dispatch centers report widespread failures
6 months, 3 weeks ago

Why does my phone say SOS? Nationwide AT&T outage sparks 911 fears as dispatch centers report widespread failures

Daily Mail  

A nationwide AT&T outage has prompted users across the United States to dial 911, as dispatch centers are reporting widespread failures. A nationwide AT&T outage has prompted users across the United States to dial 911, as dispatch centers are reporting widespread failures Many customers have since turned to X to share their frustrations with the hours-long outage, as they seek …

AT&T says it has resolved software issue that caused an outage for some wireless customers
6 months, 3 weeks ago

AT&T says it has resolved software issue that caused an outage for some wireless customers

CNN  

CNN — AT&T wireless service was down for some customers for parts of Tuesday because of a software issue that has since been fixed, according to the company, which has experienced several outages this year. “We apologize for the inconvenience, and we appreciate our customers’ patience as we worked to resolve this issue.” The AT&T outage came one day after …

Maui sues cell carriers over wildfire warning alerts that were never received during service outages
10 months, 2 weeks ago

Maui sues cell carriers over wildfire warning alerts that were never received during service outages

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Major cellular carriers were negligent in failing to properly …

AT&T finally tries to make amends for massive outage
1 year ago

AT&T finally tries to make amends for massive outage

Daily Mail  

AT&T has finally offered compensation to customers affected by its network outage that downed at least 70,000 phones. We recognize the frustration this outage has caused and know we let many of our customers down,' AT&T said in a statement 'To help make it right, we're reaching out to potentially impacted customers and we're automatically applying a credit to their …

Furious AT&T customers storm stores demanding answers from clueless sales assistants over network outage
1 year ago

Furious AT&T customers storm stores demanding answers from clueless sales assistants over network outage

Daily Mail  

Furious AT&T customers have stormed local stores demanding answers from clueless sales assistants over the recent network outage. Video footage circulating TikTok revealed lines of frustrated customers seeking answers after the network outage affected at least 70,000 phones. Video footage circulating TikTok reveals lines of frustrated customers seeking answers after the network outage affected at least 70,000 phones 'Everybody going …

AT&T apologizes for massive system failure but rules out cyber attack
1 year ago

AT&T apologizes for massive system failure but rules out cyber attack

The Independent  

✕ Close AT&T users facing cell service outages nationwide Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy AT&T has said that …

AT&T blames major network outage that downed 70,000 phones on a software update glitch while it 'expanded its network' - but the FBI and Homeland Security are STILL investigating
1 year ago

AT&T blames major network outage that downed 70,000 phones on a software update glitch while it 'expanded its network' - but the FBI and Homeland Security are STILL investigating

Daily Mail  

Phone company says outage occurred while it 'expanded' the network yesterday AT&T has blamed its network outage that downed at least 70,000 phones on a 'software update glitch'. Americans stood outside AT&T stores looking for answers to why they were without cellular service for hours AT&T staff appeared to have no answers for the group of frustrated customers standing outside …

AT&T says massive national outage caused by ‘incorrect process’ not cyber attack
1 year ago

AT&T says massive national outage caused by ‘incorrect process’ not cyber attack

The Independent  

The latest headlines from our reporters across the US sent straight to your inbox each weekday Your briefing on the latest headlines from across the US Your briefing on the latest headlines from across the US SIGN UP I would like to be emailed about offers, events and updates from The Independent. The major US provider said in a statement …

AT&T is mocked by customers after network outage downed 70,000 phones and triggered fears of 'Leave the World Behind' apocalypse
1 year ago

AT&T is mocked by customers after network outage downed 70,000 phones and triggered fears of 'Leave the World Behind' apocalypse

Daily Mail  

AT&T has been mocked by their customers after a network outage that caused 70,000 to lose their phone signal. While AT&T has said they are 'working urgently' to resolve the issues, customers have poked fun at the the service, which is considered one of the most expensive networks. On social media, customers poked fun at the company over the outage …

AT&T’s network is having problems: What you should know while navigating a phone service outage
1 year ago

AT&T’s network is having problems: What you should know while navigating a phone service outage

Associated Press  

NEW YORK — Customers of AT&T, the country’s largest wireless provider, reported widespread outages on Thursday. The message indicates that the device is having trouble connecting to their cellular provider’s network, but it can make emergency calls through other carrier networks, according to Apple Support. Wi-Fi calling is a built-in feature on most Android devices and iPhones and can be …

AT&T says the outage to its US cellphone network was not caused by a cyberattack
1 year ago

AT&T says the outage to its US cellphone network was not caused by a cyberattack

Associated Press  

AT&T said the hourslong outage to its U.S. cellphone network Thursday appeared to be the result of a technical error, not a malicious attack. “Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack,” the Dallas-based company said. …

Major cellular outage hits US: AT&T, T-Mobile and Verizon down
1 year ago

Major cellular outage hits US: AT&T, T-Mobile and Verizon down

Hindustan Times  

In a widespread disruption, AT&T, T-Mobile, Verizon, and other network users in the United States reported a significant cellular outage on Thursday, as per outage tracking website Downdetector.com. REUTERS/Amanda Perobelli//File Photo The outage, affecting major wireless carriers, was first noticed and reported by users, leading to a surge in outage reports. The website compiles outage information by aggregating status reports …

Cell outage across the US: AT&T is 'working urgently to restore service' as more than 70,000 customers are hit by nationwide communications blackout - but mobile providers are refusing to reveal cause
1 year ago

Cell outage across the US: AT&T is 'working urgently to restore service' as more than 70,000 customers are hit by nationwide communications blackout - but mobile providers are refusing to reveal cause

Daily Mail  

AT&T have said they 'working urgently' to restore network outages that is affecting over 70,000 of their customers. According to DownDetector, the number of outages reported climbed to over 70,000 just after 7AM on Thursday Service disruptions have been reported across the country, with outages first occurring around 4am eastern time The major cellphone companies have yet make any statement …

Mobile telecommunications outages reported in several US cities
1 year ago

Mobile telecommunications outages reported in several US cities

Al Jazeera  

Outage appears to be centred on AT&T, the largest mobile phone network in the US. Several United States cities have experienced cellular outages with thousands of users reporting disruptions to the country’s primary telecommunications services, including AT&T, Verizon and TMobile. On X, the San Francisco Fire Department said the outage impacted people’s ability to reach emergency services. “We are aware …

Is your phone working? Americans report nationwide cellular outages
1 year ago

Is your phone working? Americans report nationwide cellular outages

LA Times  

A man uses a cellphone in New Orleans in 2019. A number of Americans are dealing with cellular outages Thursday on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector. A number of Americans are dealing with cellular outages on AT&T, Cricket Wireless, Verizon, T-Mobile and other service providers, according to data from Downdetector. Business …

Canada: Outage leaves many without mobile, internet service
2 years, 8 months ago

Canada: Outage leaves many without mobile, internet service

Live Mint  

A widespread network outage from Rogers Communications Inc. left many Canadian customers without mobile and internet service Friday and caused problems for police, courthouses, passport offices and other facilities. A notice on the Toronto-based telecommunications company’s website said the outage is impacting both its wireless and home service customers and is also affecting phone and chat support. The outage disrupted …

AT&T, Verizon Reject US Govt's Request to Delay 5G Wireless Plans
3 years, 2 months ago

AT&T, Verizon Reject US Govt's Request to Delay 5G Wireless Plans

News 18  

Verizon and AT&T have rejected a request by the US government to delay the rollout of next-generation wireless technology. A joint letter Sunday from the telecommunications giants to US Transportation Secretary Pete Buttigieg and Steve Dickson, the head of the Federal Aviation Administration, sought to dismiss concerns brought by US airlines that a new 5G wireless service could harm aviation. …

T-Mobile to pay $20M after outage led to failed 911 calls
3 years, 3 months ago

T-Mobile to pay $20M after outage led to failed 911 calls

Associated Press  

WASHINGTON — Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls. The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures. …

FCC calls hours-long T-Mobile service outage ‘unacceptable’
4 years, 9 months ago

FCC calls hours-long T-Mobile service outage ‘unacceptable’

Associated Press  

NEW YORK — The head of the U.S. communications regulator said T-Mobile’s nationwide, hours-long outage Monday was “unacceptable” and that the Federal Communications Commission will investigate. T-Mobile, one of the country’s three largest cellphone service providers, said it had a “voice and text wireless issue” that began around noon EDT Monday. T-Mobile paid a $17.5 million fine for two nationwide …

T-Mobile outage hits more than 110,000 users across the US
4 years, 9 months ago

T-Mobile outage hits more than 110,000 users across the US

Daily Mail  

T-Mobile has gone down for thousands of customers across the US. Many users reported issues with texting, internet connections and receiving and making calls, all of which started around 12pm ET and is still plaguing tens of thousands of devices. The website notes that the outages are mostly in in New York, Florida, Texas, Georgia, California, and the Washington, DC, …

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA
5 years, 7 months ago

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA

ABC  

Businesses are demanding improvements to phone and internet systems in Australia's north after a 20-hour outage shut down retail systems, delayed flights, and slowed police responses to home burglaries. Key points: Telstra has blamed an unidentified third party for damaging a key communications cable The damage knocked out mobile and internet services, as well as some landlines, across much of …

AT&T down: 911 calls failing to go through amid major carrier outage
5 years, 8 months ago

AT&T down: 911 calls failing to go through amid major carrier outage

The Independent  

Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A major outage with the US telecoms carrier AT&T prevented people from calling …

FCC Investigates Widespread CenturyLink Outage That Disrupted 911 Service
6 years, 2 months ago

FCC Investigates Widespread CenturyLink Outage That Disrupted 911 Service

NPR  

FCC Investigates Widespread CenturyLink Outage That Disrupted 911 Service Enlarge this image Kativ/Getty Images Kativ/Getty Images The Federal Communications Commission has launched an investigation into a phone and Internet outage that disrupted 911 services across the country starting Thursday. Sponsor Message On Friday afternoon, more than 24 hours after first reporting the outage, CenturyLink's Twitter feed said: "While our network …

Telstra apologises after nationwide outage, but says the cause is still unknown
6 years, 10 months ago

Telstra apologises after nationwide outage, but says the cause is still unknown

ABC  

Telstra says its mobile voice and data services have "returned to normal levels" after another outage crippled its 3G and 4G mobile phone networks across Australia this morning, but admits it still did not know what caused the problem. Key points: Telstra says a fault caused connectivity problems to the 4G layer of the network, which put more load on …

Telstra apologises for second outage in less than a week, third in two months
8 years, 11 months ago

Telstra apologises for second outage in less than a week, third in two months

ABC  

Telstra customers have been left asking "How many times can one service be down?" Telstra has confirmed the outage — which affected 3 per cent of its customers for "about an hour" — was caused by a card failure in a media gateway in Victoria. " At 12:00pm Telstra tweeted it had "received reports from some customers facing difficulties making …

Telstra restoring services following nationwide outage impacting mobile customers
9 years ago

Telstra restoring services following nationwide outage impacting mobile customers

ABC  

Telstra says it is progressively restoring mobile services after an outage earlier impacted its mobile customers. "We are progressively restoring mobile services and we anticipate returning to normal soon," the telco said in a statement. "We are aware of an issue affecting some of our mobile customers who are having difficulty making and receiving calls, and using data," Telstra said …

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