New York City sues T-Mobile for ripping off THOUSANDS of customers with bad credit

New York City T-Mobile stores have been selling old cell phones to 'thousands' of locals, pretending the devices were new, and conning customers with poor credit into paying extremely high interest rates without permission, a new lawsuit claims. A new lawsuit claims New York City T-Mobile stores have been selling old cellphones to 'thousands' of locals, pretending the devices were new, and conning customers with poor credit into paying expensive financial plans without their consent New York City's Department of Consumer and Worker Protection says several dozen New York T-Mobile and Metro stores 'have sold used phones to consumers as though they were new' The complaint also accuses T-Mobile's Metro website of misleading customers about its 'stingy' return policy, which the suit says advertises a '30 day guarantee' on any cellphone purchase, but notes in the policy's fine print that returns or exchanges 'are only available for a small sub-category of transactions, and only within seven days of purchase.' 'This illegal activity is pervasive, spanning 56 locations across all five boroughs of New York City, and includes both "authorized dealers" and stores directly operated by T-Mobile's subsidiary, Metro PCS NY,' the lawsuit states, while noting 'the deception costs consumers considerably.' The lawsuit accuses T-Mobile authorized dealer Wireless Broz Inc. in Staten Island of giving a customer a used phone instead of a new one and telling her to 'get the f*ck out' when she found out and complained Department of Consumer and Worker Protection Commissioner Lorelei Salas said Metro by T-Mobile stores are enrolling New Yorkers in financing 'that's destroying their credit, and then trapping them with their deceptive return policy and incomplete receipts' T-Mobile said it 'takes the allegations very seriously' and is 'continuing to investigate so we can respond to the city' 'When Ms. Johnson confronted Wireless Broz Inc., the salesperson told her to get the f**k out of the store,' the lawsuit states. DCWP Commissioner Lorelei Salas said the city's Metro by T-Mobile stores are enrolling New Yorkers in financing 'that's destroying their credit, and then trapping them with their deceptive return policy and incomplete receipts.'