Home insurance premiums under spotlight as customers fight to overturn massive increases
ABCCanberra retiree Warren Vant was convinced Coles Insurance had made a terrible mistake. Mr Vant said he couldn't see a substantial difference between his case and the successful Suncorp claim, and claimed AFCA was rejecting "quite serious matters". Mr Vant believed he had a strong case because he owns a similar property next door which also had a landlord policy with Coles Insurance but its premium increase was only 49 per cent. Landlord believes insurance rise was 'price gouging' Tiffany Cestnik's insurance premiums were going to jump 175 per cent in one year. It also produced analysis which found existing customers were charged more than new customers, dubbed a "loyalty tax", and some insurers were quoting more than double the price for home insurance on identical properties.