Zoom Became a Part of Daily Life. It Needs to Tell Users Exactly How It’s Using Their Data

Recently, Zoom amended its terms of service to grant itself the right to use any assets—such as video recordings, audio transcripts, or shared files—either uploaded or generated by "users" or "customers." Then, the company added to its terms of service that "notwithstanding the above, Zoom will not use audio, video, or chat Customer Content to train our artificial intelligence models without your consent." And the updated ToS still leaves open the possibility that Zoom might use the data it has collected for other purposes at some later date, should it so choose. What’s more, neither Zoom's blog post nor its updated ToS contain any discussion of what happens if one organization opts out but a cohost joins the call through a different organization that has opted in.