IndiGo Denies Report Ranking It Among World's Worst Airlines
3 months, 2 weeks ago

IndiGo Denies Report Ranking It Among World's Worst Airlines

ABP News  

IndiGo has strongly denied the findings of a report that ranked it among the world's worst airlines this year. In response, IndiGo issued a statement highlighting that India’s aviation regulator, the Directorate General of Civil Aviation, releases monthly data on airline punctuality and customer complaints, stressing that the airline's performance aligns with industry standards. IndiGo further stated that the data published in the AirHelp survey, an EU-based claims processing agency, "does not report the sample size from India, and neither takes into account the methodology or compensation guidelines used by the global aviation industry – casting a doubt on its credibility." “As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers,” said the airline.

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