Qantas removes expiry date on $570m worth of flight credits after backlash, as ACCC accuses airline of selling tickets for cancelled flights
1 year, 3 months ago

Qantas removes expiry date on $570m worth of flight credits after backlash, as ACCC accuses airline of selling tickets for cancelled flights

ABC  

Qantas has removed the expiry dates on $570 million worth of COVID travel credits owed to Australian and international customers that were issued up until September 30, 2021, which were due to run out at the end of the year. Despite this, Qantas did not remove the flight from sale until March 27, 2022, and did not inform existing ticketholders of the cancellation until March 28, 2022 to on June 4, 2022. Despite this, Qantas did not remove the flight from sale until March 15, 2022, and did not inform existing ticketholders of the cancellation until March 16, 2022 to on May 1, 2022. Despite this, Qantas did not remove the flight from sale until May 30, 2022, and did not inform existing ticketholders of the cancellation until May 31, 2022 to on June 8, 2022. Despite this, Qantas did not remove the flight from sale until February 24, 2022, and did not inform existing ticketholders of the cancellation until March 23, 2022 to on May 1, 2022.

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History of this topic

Qantas facing multi-million-dollar compensation bill for illegally sacking 1,700 workers in 2020, Federal Court rules
2 months ago

Qantas facing multi-million-dollar compensation bill for illegally sacking 1,700 workers in 2020, Federal Court rules

ABC  

Qantas is facing a multi-million-dollar compensation bill after it illegally sacked hundreds of workers during the COVID-19 pandemic, with the Federal Court ordering three former employees will receive a share of $170,000. At the Federal Court in Sydney on Monday, Justice Michael Lee ruled that Qantas would be required to pay varying degrees of compensation based on three "test cases". …

ASX rises for ninth-straight session to record longest winning streak since December 2015 — as it happened
4 months ago

ASX rises for ninth-straight session to record longest winning streak since December 2015 — as it happened

ABC  

Hi team, just jumping in with some news. A class action against Jetstar on behalf of potentially hundreds of thousands of customers whose flights were cancelled during the COVID pandemic has been lodged in Federal Court. “Jetstar promotes itself as a values-driven, low fare airline committed to helping ‘more people fly, more often’, yet it’s a highly profitable part of …

Qantas and ACCC reach $120 million settlement on airline selling cancelled flights
7 months, 2 weeks ago

Qantas and ACCC reach $120 million settlement on airline selling cancelled flights

ABC  

In short: Qantas will pay a $100 million penalty for misleading customers by selling tickets to flights that had already been cancelled. "It's expected to be around 87,000 consumers, who were the ones who were sold tickets on flights that Qantas had already decided to cancel," ACCC chair Gina Cass-Gottlieb told ABC News. Subject to the approval of the Federal …

This Australian airline sold tickets for cancelled flights, now paying a hefty fine of $79 million
7 months, 2 weeks ago

This Australian airline sold tickets for cancelled flights, now paying a hefty fine of $79 million

India TV News  

Qantas Airways agreed to pay 120 million Australian dollars in compensation and a fine for selling tickets on thousands of cancelled flights, the airline and Australia’s consumer watchdog said on Monday. 86,000 customers affected Qantas agreed to settle the suit by paying an AU$100 million fine to the Australian government and a projected AU$20 million to more than 86,000 affected …

Qantas passengers to receive up to $450 after major blunder: How to find out if you're eligible
7 months, 2 weeks ago

Qantas passengers to receive up to $450 after major blunder: How to find out if you're eligible

Daily Mail  

Qantas has admitted it misled thousands of customers over flight cancellations for years and will now be forced to pay $120million in fines and compensation. Further information can be found at www.qantasremediation.deloitte.com.au Qantas will pay millions of dollars in compensation to more than 86,000 customers who made a booking on a flight two or more days after the cancellation decision …

'Qantas can't guarantee flights', airline says as it launches defence in ACCC 'ghost flights' case
1 year, 1 month ago

'Qantas can't guarantee flights', airline says as it launches defence in ACCC 'ghost flights' case

ABC  

Qantas could be fined hundreds of millions of dollars if found guilty of misleading customers by advertising thousands of "ghost flights" — flights that had already been cancelled — but the airline on Monday launched its legal defence arguing what it did was reasonable. In a media statement, Qantas said while it "fully accepts it let customers down during the …

Inside Qantas' turbulent week of lawsuits, Qatar Airways questions, Senate hearings and flight credit backflips
1 year, 3 months ago

Inside Qantas' turbulent week of lawsuits, Qatar Airways questions, Senate hearings and flight credit backflips

ABC  

Alan Joyce thought he was leaving Australia's flying kangaroo in great shape. After Mr Joyce's opening statement, he was immediately questioned by Senator Hume about Qatar and the federal government's decision to block their extra flight requests, referencing comments by Assistant Treasurer Stephen Jones that it was done to keep Qantas profitable. Mr Joyce was also asked by Greens senator …

Qantas accused of 'misleading the Australian public' after confirming $100 million worth of flight credits owed to Jetstar customers
1 year, 3 months ago

Qantas accused of 'misleading the Australian public' after confirming $100 million worth of flight credits owed to Jetstar customers

ABC  

Qantas has admitted to not disclosing the true value of unredeemed flight credits, during a fiery Senate committee hearing in Melbourne, after outgoing chief executive Alan Joyce was accused of "misleading the Australian public". Key points: Qantas boss Alan Joyce faced questions over rising profits and airfares despite growing customer dissatisfaction Jetstar CEO Steph Tully confirmed the airline owes $100 …

Qantas faces class action lawsuit for not refunding tickets for COVID cancelled flights
1 year, 4 months ago

Qantas faces class action lawsuit for not refunding tickets for COVID cancelled flights

ABC  

Qantas has been hit with a class action lawsuit seeking millions of dollars in refunds and compensation for customers who had flights cancelled following the COVID outbreak. Key points: The lawsuit alleges Qantas breached consumer laws by failing to immediately issue refunds About $400 million in credits remain with Qantas after $1 billion were claimed Qantas rejected the allegations and …

Qantas, Jetstar extend deadline for COVID flight credits, CHOICE says conditions 'clearly unfair'
1 year, 9 months ago

Qantas, Jetstar extend deadline for COVID flight credits, CHOICE says conditions 'clearly unfair'

ABC  

Qantas and Jetstar customers have 12 more months to use COVID flight credits for international and domestic travel, however, critics say there is much more to do to make the system "workable" for people. Key points: Qantas and Jetstar customers must book their flights this year and complete their travel by December 2024 CHOICE says some conditions of the COVID …

Qantas half-year profit tops $1 billion as revenues triple on post-pandemic travel boom
1 year, 10 months ago

Qantas half-year profit tops $1 billion as revenues triple on post-pandemic travel boom

ABC  

Despite a return to profit, Qantas still faces the anger of passengers and frequent flyers disappointed with flight delays, lost luggage, cancellations, credits and refunds. Key points: Qantas has posted a billion dollar net profit after cumulative COVID-related losses of $7 billion The airline says strong demand, rising fares and lower costs have driven the improvement Chief executive Alan Joyce …

Airlines extend expiry dates as travellers struggle to redeem billions in flight credits
2 years, 1 month ago

Airlines extend expiry dates as travellers struggle to redeem billions in flight credits

ABC  

After nearly three years of COVID-induced travel disruptions, Yunzhou Li can finally embark on her study trip to Paris. A Virgin customer service representative told her that credits issued before Virgin went into voluntary administration in April 2020, which are called future flight credits, are not allowed to book international long-haul flights, she said. A spokesperson said "we apologise that …

Airfare increase the highest in a decade and flights fuller than ever, ACCC report warns
2 years, 3 months ago

Airfare increase the highest in a decade and flights fuller than ever, ACCC report warns

ABC  

The cost of an an airfare has increased by more than half since April, the country's consumer watchdog has warned. Key points: The cost of discount domestic airfares has increased by 56 per cent in the last four months It is the biggest ticket increase in more than a decade, according to the ACCC More than 19,000 flights were delayed …

ACCC investigates allegation Qantas's flight credit policy 'unfair and unworkable'
2 years, 8 months ago

ACCC investigates allegation Qantas's flight credit policy 'unfair and unworkable'

ABC  

A consumer advocacy group has lodged a formal complaint with the Australian Competition and Consumer Commission about Qantas's flight credit policy. Key points: Choice says the Qantas flight credit policy may have unfair contract terms Qantas currently holds $1.4 billion in flight credits The ACCC is investigating the policy and has sought information from consumers Choice said the airline's flight …

Qantas glitch sees passengers charged multiple times for the same flight
2 years, 8 months ago

Qantas glitch sees passengers charged multiple times for the same flight

ABC  

Qantas customers have expressed anger and confusion on social media, saying they have been "charged twice", or more, for flights they have booked. Key points: Qantas passengers say they have been overcharged thousands of dollars They say they have been unable to reach Qantas customer service staff to discuss the issue Qantas says there is a "delay in releasing pre-authorised …

Qantas hopes to be flying internationally in October, but analyst warns US, UK may be off limits until 2023
3 years, 9 months ago

Qantas hopes to be flying internationally in October, but analyst warns US, UK may be off limits until 2023

ABC  

Qantas has posted a $1.08 billion half-year loss, following a dramatic $6.9 billion plunge in revenue due to continued travel restrictions. Key points: Qantas is expecting international travel to resume by the end of October once Australia's vaccine rollout is complete The airline is hopeful of achieving 80 per cent of pre-pandemic domestic capacity by the end of June Qantas …

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