Why Has RBI Barred Kotak Mahindra Bank from Adding New Customers Online? What’s Next for the Lender?
7 months, 4 weeks ago

Why Has RBI Barred Kotak Mahindra Bank from Adding New Customers Online? What’s Next for the Lender?

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Kotak Mahindra Bank cannot add new customers online or through mobile banking or issue fresh credit cards after the Reserve Bank’s directive. The RBI directed Kotak Mahindra Bank to “cease and desist”, with immediate effect, from “onboarding of new customers through its online and mobile banking channels” and “issuing fresh credit cards”. Analysts have called RBI’s action against Kotak Mahindra Bank a “setback”. Citi wants Kotak Mahindra Bank to focus on branch expansion, and said the RBI actions will adversely impact the lender’s growth, Net Interest Margin and fee income.

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