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Telstra customers have been left asking "How many times can one service be down?" Telstra has confirmed the outage — which affected 3 per cent of its customers for "about an hour" — was caused by a card failure in a media gateway in Victoria. " At 12:00pm Telstra tweeted it had "received reports from some customers facing difficulties making voice calls on our networks. Last week up to 8 million customers experienced trouble accessing their mobile network and Telstra apologised by offering a free data day on April 3 as compensation. In February, Telstra mobile customers experienced a mass outage in multiple states, which the company said had been caused by an "embarrassing human error".

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