Trouble for Ola Electric: Consumer watchdog orders probe into complaints
1 month, 1 week ago

Trouble for Ola Electric: Consumer watchdog orders probe into complaints

Live Mint  

Signalling mounting trouble for Ola Electric, the Central Consumer Protection Authority has ordered a detailed probe into alleged “deficiencies” in the company’s services and products, specifically regarding its scooters. The top consumer rights regulator has directed the Bureau of Indian Standards to verify the company’s claims regarding its resolution of customer grievances, consumer affairs secretary Nidhi Khare said on Thursday. Read this | Heat is rising for Ola Electric as ministry, consumer authority step in The BIS director general, serving as ex-officio Director General of Investigation, has been instructed to submit a report within 15 days, with the inquiry formally initiated on 6 November. Ola Electric, in a response dated 21 October, claimed that 99.1% of customers reported satisfaction with its complaint resolution process.

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History of this topic

OLA Electric stock rebounds 15% from day’s low amid aggressive store expansion push—details here
3 weeks, 1 day ago

OLA Electric stock rebounds 15% from day’s low amid aggressive store expansion push—details here

Live Mint  

Despite starting today’s trading session on a weak note, falling 7 per cent, OLA Electric shares staged a strong recovery, erasing early losses to trade at ₹93.70 apiece, up 7 per cent from the previous close of ₹87.41. Despite the drop, OLA Electric retained its leadership position in the electric two-wheeler segment, holding a market share of 24.54 per cent …

Superhero minus cape: CCPA wants to protect Indian consumers but its hands are tied
4 weeks ago

Superhero minus cape: CCPA wants to protect Indian consumers but its hands are tied

Live Mint  

Mumbai: When comedian Kunal Kamra began posting videos of old, dusty piled up scooters lying before Ola Electric service centres, he seemingly triggered a tidal wave of rants by Ola customers who had long given up on any redressal. India’s newest regulator, set up in 2020 to exclusively protect consumer rights, issued a show-cause notice to Ola Electric for violating …

Furious Ola Electric customer smashes scooter outside showroom in viral video
1 month ago

Furious Ola Electric customer smashes scooter outside showroom in viral video

India Today  

A video of a disgruntled Ola Electric customer thrashing his scooter with a hammer outside a showroom of the company has gone viral on social media. The man’s outburst reportedly stemmed from frustration over a hefty Rs 90,000 bill issued by the service centre just a month after purchasing the vehicle. The person recording the video could be heard narrating …

Ola Electric cuts 500 jobs across verticals
Trending News
1 month ago

Ola Electric cuts 500 jobs across verticals

Deccan Chronicle  

New Delhi: Ola Electric Mobility is cutting 500 jobs across verticals and levels as part of a restructuring exercise, according to people aware of the development. It has been a gradual process of removing redundant roles across verticals and levels,” said a source. Ola Electric is looking to optimise workforce with an aim to improving margins and enhance profitability, the …

Ola Electric layoffs: Here's why Bhavish Aggarwal-led company is set to cut 500 job
1 month ago

Ola Electric layoffs: Here's why Bhavish Aggarwal-led company is set to cut 500 job

Firstpost  

This development comes amid heightened scrutiny over Ola Electric’s after-sales service quality and safety issues that have been plaguing the products of the two-wheeler manufacturer Ola’s sales volumes dropped by almost 25 per cent in the first half of this fiscal year — down to around 483,000 units from 643,000 units a year earlier. File image Bhavish Aggarwal-led Ola Electric …

Ola Electric laying off 500 employees in restructuring move
Trending News
1 month ago

Ola Electric laying off 500 employees in restructuring move

Live Mint  

Electric two-wheeler maker Ola Electric is set to let go of nearly 500 employees across teams as part of a restructuring exercise to improve margins and profitability prospects, a person in the know of the matter told Mint. The development comes months after Ola Electric’s sister company Ola Consumer, formerly Ola Cabs, announced a restructuring exercise in April that would …

Ola Electric Layoffs: EV Firm Plans To Fire 500 Employees Amid Restructuring, Says Report
1 month ago

Ola Electric Layoffs: EV Firm Plans To Fire 500 Employees Amid Restructuring, Says Report

ABP News  

Ola Electric Layoffs: Ola Electric is reportedly planning to start a restructuring initiative that will impact over 500 employees across various roles within the organisation. This development comes seven months after Ola Electric’s sister company, Ola Consumer, announced plans for a restructuring that would impact at least 10 per cent of its staff. Earlier this month, Ola Electric released its …

Ola Electric faces govt probe amid complaints over service standards
1 month, 1 week ago

Ola Electric faces govt probe amid complaints over service standards

Hindustan Times  

The Bureau of Indian Standards will probe Ola Electric, the country’s largest maker of e-scooters, for deficient services and product quality, an official said on Thursday. The move comes after CCPA’s notice to Ola Electric last month, seeking a response from the SoftBank-backed company over more than 10,000 complaints from customers on the National Consumer Helpline. Angry customers recently took …

More trouble for Ola Electric, faces investigation over service standards: Report
Trending News
1 month, 1 week ago

More trouble for Ola Electric, faces investigation over service standards: Report

India Today  

The country's leading certification agency, the Bureau of Indian Standards, is set to investigate Ola Electric over alleged deficiencies in service standards and product quality, according to Consumer Affairs Secretary Nidhi Khare. In October, the CCPA requested Ola Electric to explain why it had received nearly 10,000 complaints from customers. The rising volume of complaints has brought regulatory scrutiny upon …

District Consumer Commission Holds Ola Electric Liable, Orders Refund Of Rs. 1.63 Lakhs To Scooter Owner
1 month, 2 weeks ago

District Consumer Commission Holds Ola Electric Liable, Orders Refund Of Rs. 1.63 Lakhs To Scooter Owner

Live Law  

While holding Ola Electric liable for deficiency in service and unfair trade practices, the District Consumer Disputes Redressal Commission, Ranga Reddy, Telangana bench, consisting of Chitneni Latha Kumari, PVTR Jawahar Babu, and J Shyamala directed Ola Electric to refund Rs. Further, complainant continued to experience difficulties and after repeated complaints Ola Electric finally picked up vehicle in August. Being frustrated …

Consumer Complainants' Joy: Ola Electric Resolves 99.1% of Complaints
2 months ago

Consumer Complainants' Joy: Ola Electric Resolves 99.1% of Complaints

Hindustan Times  

Kunal Kamra's post on Ola Electric's complaints garners mixed reactions. While he celebrates 99% of the complaints resolved, he questions the company's handling of user complaints and the applicability of the Consumer Protection Act (CCPA). The debate highlights the ongoing challenges faced by Ola Electric in addressing consumer grievances and maintaining transparency in its communication.

Malappuram District Commission Holds Ola Liable For Failure To Deliver E-Scooter After Receiving Full Payment
5 months, 3 weeks ago

Malappuram District Commission Holds Ola Liable For Failure To Deliver E-Scooter After Receiving Full Payment

Live Law  

The District Consumer Disputes Redressal Commission, Malappuram bench of Mohandasan K, Mohamed Ismayil and Preethi Sivaraman held Ola and its dealer liable for deficiency in services due to their failure to deliver the electric scooter as promised which led the Complainant to cancel the booking. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, …

Failure To Deliver Electric Scooter Despite Receiving Full Payment, Tiruvannamalai District Commission Holds OLA Experience Centre Liable
5 months, 4 weeks ago

Failure To Deliver Electric Scooter Despite Receiving Full Payment, Tiruvannamalai District Commission Holds OLA Experience Centre Liable

Live Law  

The District Consumer Disputes Redressal Commission, Tiruvannamalai bench of K. Ganesan, J. Ravindran and R. Vijaya held OLA Experience Centre in Tiruvannamalai liable for deficiency in services for failure to deliver OLA Electric Scooter despite receiving full payment. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Tiruvannamalai against OLA Electric Mobility Private Limited …

Govt turns heat on Ola Electric & other EV makers for scooter fires
2 years, 5 months ago

Govt turns heat on Ola Electric & other EV makers for scooter fires

Live Mint  

NEW DELHI : The government has asked electric-scooter makers, including Ola Electric, Pure EV and Okinawa, to explain why they should not be penalized for a spate of scooter fires—some of them deadly—caused by faulty batteries. The second committee, comprising experts on battery testing and certification, will likely submit its report next week, the official said, adding that changes to …

Ola Electric Delivers Faulty Scooters to Customers, Receives Slew of Complaints Online
2 years, 11 months ago

Ola Electric Delivers Faulty Scooters to Customers, Receives Slew of Complaints Online

News 18  

By launching its maiden electric scooters S1 and S1 Pro on August 15 this year, Ola has been eyeing on the electric vehicle market of India. In less than 6km of drive aftr delivery it has to be towed away for screeching noises and headlight issues.What irks me more is that I'm yet to get my bike back despite promising …

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