Trouble for Ola Electric: Consumer watchdog orders probe into complaints
4 months, 2 weeks ago

Trouble for Ola Electric: Consumer watchdog orders probe into complaints

Live Mint  

Signalling mounting trouble for Ola Electric, the Central Consumer Protection Authority has ordered a detailed probe into alleged “deficiencies” in the company’s services and products, specifically regarding its scooters. The top consumer rights regulator has directed the Bureau of Indian Standards to verify the company’s claims regarding its resolution of customer grievances, consumer affairs secretary Nidhi Khare said on Thursday. Read this | Heat is rising for Ola Electric as ministry, consumer authority step in The BIS director general, serving as ex-officio Director General of Investigation, has been instructed to submit a report within 15 days, with the inquiry formally initiated on 6 November. Ola Electric, in a response dated 21 October, claimed that 99.1% of customers reported satisfaction with its complaint resolution process.

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History of this topic

Govt asks ARAI to probe Ola Electric’s sales figure mismatch, consumer complaints
1 week, 5 days ago

Govt asks ARAI to probe Ola Electric’s sales figure mismatch, consumer complaints

Live Mint  

New Delhi, Mar 20 The Heavy Industries Ministry has directed Automotive Research Association of India to probe the mismatch between Ola Electric's reported sales figures and actual vehicle registrations along with numerous consumer complaints against the Bhavish Aggarwal-owned electric two-wheeler maker and submit a report within 15 days, sources said. Ola Electric has been facing regulatory heat with multiple authorities …

Ola Electric under scrutiny over mismatching sales and registration data: Report
1 week, 5 days ago

Ola Electric under scrutiny over mismatching sales and registration data: Report

Hindustan Times  

Ola Electric is currently facing increased regulatory scrutiny with the Ministry of Heavy Industries seeking details about discrepancies between the its reported sales and actual vehicle registrations. Ola Electric's S1 Air e-scooters are pictured inside its manufacturing facility in Pochampalli in the southern state of Tamil Nadu, August 15, 2023. As part of the probe, Maharashtra RTO officials inspected multiple …

Ola Electric stores see raids, seizures for allegedly not having trade certificates: Report
3 weeks, 1 day ago

Ola Electric stores see raids, seizures for allegedly not having trade certificates: Report

Hindustan Times  

Ola Electric Mobility Ltd. is in regulatory trouble, with transport authorities across various states conducting raids, closing showrooms, seizing vehicles and sending show-cause notices due to the stores allegedly not having trade certificates. India's Motor Vehicles Act mandates that every auto showroom, including that of two-wheelers, should have a trade certificate conspicuously displayed if it keeps unregistered vehicles. Ola had …

Ola Electric under scrutiny over regulatory violations: Store raids, vehicles seized, showrooms shut. Details here
3 weeks, 1 day ago

Ola Electric under scrutiny over regulatory violations: Store raids, vehicles seized, showrooms shut. Details here

Live Mint  

Ola Electric Mobility Ltd.’s rapid expansion into brick-and-mortar showrooms is running into regulatory trouble. In response to customer complaints, transport authorities across Indian states have conducted raids, closed showrooms, seized vehicles and sent show-cause notices querying the Bhavish Aggarwal-led firm, according to internal documents and government warning letters seen by Bloomberg News. At least six local transport officials in interviews …

Ola Electric to cut around 1,000 jobs in restructuring exercise to reduce losses
4 weeks, 1 day ago

Ola Electric to cut around 1,000 jobs in restructuring exercise to reduce losses

Live Mint  

New Delhi, Mar 3 Ola Electric Mobility is cutting around 1,000 jobs across different functions as part of a restructuring exercise to reduce losses, according to people aware of the development. "We have restructured and automated our front-end operations delivering improved margins, reduced cost, and enhanced customer experience while eliminating redundant roles for better productivity," a spokesperson of Ola Electric …

Ola Electric stock bounces back with 4.5% gain after 3-day slump, still down 15% in January
Trending News
2 months, 2 weeks ago

Ola Electric stock bounces back with 4.5% gain after 3-day slump, still down 15% in January

Live Mint  

Shares of Ola Electric Mobility, India's leading two-wheeler electric vehicle manufacturer, staged a strong rebound in trade on Tuesday, January 14, ending their three-day losing streak. Ola Electric share price opened today’s session at ₹71.50 apiece and continued to surge, reaching a day’s high of ₹73.46—a 4.61% gain compared to the previous closing price of ₹70.18. In a letter shared …

Ola Electric faces increased scrutiny as Central Consumer Protection Authority seeks more information
2 months, 3 weeks ago

Ola Electric faces increased scrutiny as Central Consumer Protection Authority seeks more information

Live Mint  

The Central Consumer Protection Authority, which has requested additional information from Ola Electric Mobility in relation to a December order, the company told the exchanges on January 10. Requests for Additional Information “In continuation of the earlier letter received from the Central Consumer Protection Authority, dated December 04, 2024, by Ola Electric Mobility, we would like to inform you that …

SEBI warns Ola Electric for disclosure lapses
2 months, 3 weeks ago

SEBI warns Ola Electric for disclosure lapses

The Hindu  

India's markets regulator has warned Ola Electric against sharing company-related information on social media before disclosing it to investors, adding to a slew of problems for the electric two-wheeler maker. The letter from the Securities and Exchange Board of India, disclosed by Ola Electric late on Tuesday, said that the company had failed provide "equal and timely access" to its …

Explained: Why Ola Electric share price surged 6% in early trade
3 months ago

Explained: Why Ola Electric share price surged 6% in early trade

India Today  

Ola Electric Mobility's share price gained 6% after it announced a significant expansion of its retail footprint. The company aims to enhance electric vehicle adoption by extending its reach beyond tier-1 and tier-2 cities to smaller towns and tehsils across India. Earlier this month, Ola Electric received a showcause notice from the Central Consumer Protection Authority for additional documents regarding …

OLA Electric stock rebounds 15% from day’s low amid aggressive store expansion push—details here
3 months, 4 weeks ago

OLA Electric stock rebounds 15% from day’s low amid aggressive store expansion push—details here

Live Mint  

Despite starting today’s trading session on a weak note, falling 7 per cent, OLA Electric shares staged a strong recovery, erasing early losses to trade at ₹93.70 apiece, up 7 per cent from the previous close of ₹87.41. Despite the drop, OLA Electric retained its leadership position in the electric two-wheeler segment, holding a market share of 24.54 per cent …

Superhero minus cape: CCPA wants to protect Indian consumers but its hands are tied
4 months, 1 week ago

Superhero minus cape: CCPA wants to protect Indian consumers but its hands are tied

Live Mint  

Mumbai: When comedian Kunal Kamra began posting videos of old, dusty piled up scooters lying before Ola Electric service centres, he seemingly triggered a tidal wave of rants by Ola customers who had long given up on any redressal. India’s newest regulator, set up in 2020 to exclusively protect consumer rights, issued a show-cause notice to Ola Electric for violating …

Furious Ola Electric customer smashes scooter outside showroom in viral video
4 months, 1 week ago

Furious Ola Electric customer smashes scooter outside showroom in viral video

India Today  

A video of a disgruntled Ola Electric customer thrashing his scooter with a hammer outside a showroom of the company has gone viral on social media. The man’s outburst reportedly stemmed from frustration over a hefty Rs 90,000 bill issued by the service centre just a month after purchasing the vehicle. The person recording the video could be heard narrating …

Ola Electric cuts 500 jobs across verticals
Trending News
4 months, 1 week ago

Ola Electric cuts 500 jobs across verticals

Deccan Chronicle  

New Delhi: Ola Electric Mobility is cutting 500 jobs across verticals and levels as part of a restructuring exercise, according to people aware of the development. It has been a gradual process of removing redundant roles across verticals and levels,” said a source. Ola Electric is looking to optimise workforce with an aim to improving margins and enhance profitability, the …

Ola Electric layoffs: Here's why Bhavish Aggarwal-led company is set to cut 500 job
4 months, 1 week ago

Ola Electric layoffs: Here's why Bhavish Aggarwal-led company is set to cut 500 job

Firstpost  

This development comes amid heightened scrutiny over Ola Electric’s after-sales service quality and safety issues that have been plaguing the products of the two-wheeler manufacturer Ola’s sales volumes dropped by almost 25 per cent in the first half of this fiscal year — down to around 483,000 units from 643,000 units a year earlier. File image Bhavish Aggarwal-led Ola Electric …

Ola Electric laying off 500 employees in restructuring move
Trending News
4 months, 1 week ago

Ola Electric laying off 500 employees in restructuring move

Live Mint  

Electric two-wheeler maker Ola Electric is set to let go of nearly 500 employees across teams as part of a restructuring exercise to improve margins and profitability prospects, a person in the know of the matter told Mint. The development comes months after Ola Electric’s sister company Ola Consumer, formerly Ola Cabs, announced a restructuring exercise in April that would …

Ola Electric Layoffs: EV Firm Plans To Fire 500 Employees Amid Restructuring, Says Report
4 months, 1 week ago

Ola Electric Layoffs: EV Firm Plans To Fire 500 Employees Amid Restructuring, Says Report

ABP News  

Ola Electric Layoffs: Ola Electric is reportedly planning to start a restructuring initiative that will impact over 500 employees across various roles within the organisation. This development comes seven months after Ola Electric’s sister company, Ola Consumer, announced plans for a restructuring that would impact at least 10 per cent of its staff. Earlier this month, Ola Electric released its …

Ola Electric faces govt probe amid complaints over service standards
4 months, 2 weeks ago

Ola Electric faces govt probe amid complaints over service standards

Hindustan Times  

The Bureau of Indian Standards will probe Ola Electric, the country’s largest maker of e-scooters, for deficient services and product quality, an official said on Thursday. The move comes after CCPA’s notice to Ola Electric last month, seeking a response from the SoftBank-backed company over more than 10,000 complaints from customers on the National Consumer Helpline. Angry customers recently took …

More trouble for Ola Electric, faces investigation over service standards: Report
Trending News
4 months, 2 weeks ago

More trouble for Ola Electric, faces investigation over service standards: Report

India Today  

The country's leading certification agency, the Bureau of Indian Standards, is set to investigate Ola Electric over alleged deficiencies in service standards and product quality, according to Consumer Affairs Secretary Nidhi Khare. In October, the CCPA requested Ola Electric to explain why it had received nearly 10,000 complaints from customers. The rising volume of complaints has brought regulatory scrutiny upon …

District Consumer Commission Holds Ola Electric Liable, Orders Refund Of Rs. 1.63 Lakhs To Scooter Owner
4 months, 3 weeks ago

District Consumer Commission Holds Ola Electric Liable, Orders Refund Of Rs. 1.63 Lakhs To Scooter Owner

Live Law  

While holding Ola Electric liable for deficiency in service and unfair trade practices, the District Consumer Disputes Redressal Commission, Ranga Reddy, Telangana bench, consisting of Chitneni Latha Kumari, PVTR Jawahar Babu, and J Shyamala directed Ola Electric to refund Rs. Further, complainant continued to experience difficulties and after repeated complaints Ola Electric finally picked up vehicle in August. Being frustrated …

Consumer Complainants' Joy: Ola Electric Resolves 99.1% of Complaints
5 months, 1 week ago

Consumer Complainants' Joy: Ola Electric Resolves 99.1% of Complaints

Hindustan Times  

Kunal Kamra's post on Ola Electric's complaints garners mixed reactions. While he celebrates 99% of the complaints resolved, he questions the company's handling of user complaints and the applicability of the Consumer Protection Act (CCPA). The debate highlights the ongoing challenges faced by Ola Electric in addressing consumer grievances and maintaining transparency in its communication.

Resolved 99.1% of complaints, says Ola Electric on consumer panel notice
5 months, 1 week ago

Resolved 99.1% of complaints, says Ola Electric on consumer panel notice

India Today  

Electric two-wheeler manufacturer Ola Electric has said that it has resolved more than 99% of the complaints it received from Central Consumer Protection Authority related to its vehicles. The company received a show cause notice from CCPA on October 7 for alleged violation of consumer rights, misleading "In continuation to our letter dated October 7, 2024, regarding the intimation to …

Malappuram District Commission Holds Ola Liable For Failure To Deliver E-Scooter After Receiving Full Payment
9 months ago

Malappuram District Commission Holds Ola Liable For Failure To Deliver E-Scooter After Receiving Full Payment

Live Law  

The District Consumer Disputes Redressal Commission, Malappuram bench of Mohandasan K, Mohamed Ismayil and Preethi Sivaraman held Ola and its dealer liable for deficiency in services due to their failure to deliver the electric scooter as promised which led the Complainant to cancel the booking. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, …

Failure To Deliver Electric Scooter Despite Receiving Full Payment, Tiruvannamalai District Commission Holds OLA Experience Centre Liable
9 months ago

Failure To Deliver Electric Scooter Despite Receiving Full Payment, Tiruvannamalai District Commission Holds OLA Experience Centre Liable

Live Law  

The District Consumer Disputes Redressal Commission, Tiruvannamalai bench of K. Ganesan, J. Ravindran and R. Vijaya held OLA Experience Centre in Tiruvannamalai liable for deficiency in services for failure to deliver OLA Electric Scooter despite receiving full payment. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, Tiruvannamalai against OLA Electric Mobility Private Limited …

Govt turns heat on Ola Electric & other EV makers for scooter fires
2 years, 8 months ago

Govt turns heat on Ola Electric & other EV makers for scooter fires

Live Mint  

NEW DELHI : The government has asked electric-scooter makers, including Ola Electric, Pure EV and Okinawa, to explain why they should not be penalized for a spate of scooter fires—some of them deadly—caused by faulty batteries. The second committee, comprising experts on battery testing and certification, will likely submit its report next week, the official said, adding that changes to …

Ola launches probe after electric scooter catches fire in India
3 years ago

Ola launches probe after electric scooter catches fire in India

The Independent  

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Ola, one of India’s biggest …

Ola Electric Delivers Faulty Scooters to Customers, Receives Slew of Complaints Online
3 years, 3 months ago

Ola Electric Delivers Faulty Scooters to Customers, Receives Slew of Complaints Online

News 18  

By launching its maiden electric scooters S1 and S1 Pro on August 15 this year, Ola has been eyeing on the electric vehicle market of India. In less than 6km of drive aftr delivery it has to be towed away for screeching noises and headlight issues.What irks me more is that I'm yet to get my bike back despite promising …

Ola Electric pushes S1 e-scooter on-sale date by a week after technical issues stall website, buyers dejected
3 years, 6 months ago

Ola Electric pushes S1 e-scooter on-sale date by a week after technical issues stall website, buyers dejected

Firstpost  

Customers will only be able to pay the full price of the Ola S1 and S1 Pro starting 8 am on 15 September; Ola Electric chief Bhavish Aggarwal tenders apology. However, with many interested individuals getting onto the Ola Electric website at 6 pm, the site ran into major technical troubles, with buyers unable to log in or complete their …

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