Southwest flight upheaval a ’system failure,’ U.S. says
1 year, 11 months ago

Southwest flight upheaval a ’system failure,’ U.S. says

Live Mint  

U.S. Transportation Secretary Pete Buttigieg on Wednesday ratcheted up pressure on Southwest Airlines, saying thousands more cancelled flights indicated a system failure at the low-cost carrier. but also things like hotels, like ground transportation, like meals because this is the airlines' responsibility," he said, adding that he had spoken to the company's leadership. U.S. airlines had cancelled thousands of flights as a massive winter storm swept over much of the country before and during the Christmas holiday weekend, but Southwest's woes have deepened while other airlines have largely recovered. U.S. Representative Rick Larsen, the top Democrat on the House Transportation and Infrastructure Committee, said in a tweet that the company was treating flight cancellations as "controllable" beginning Dec. 24, which triggers reimbursement for incidental expenses and refunds for full fares.

History of this topic

US is investigating Delta's flight cancellations and faltering response to global tech outage
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US is investigating Delta's flight cancellations and faltering response to global tech outage
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Southwest Airlines says a key measure of pricing power will be weaker than expected in 2Q
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US travel chaos: Thousands stranded due to Southwest Airlines system outage
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1 year ago
Southwest Airlines reaches $140-million settlement for December 2022 flight-canceling meltdown
1 year ago
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1 year, 10 months ago
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1 year, 11 months ago
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Southwest apologizes, gives customers frequent-flyer points
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1 year, 11 months ago
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1 year, 11 months ago
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1 year, 11 months ago
How Southwest failed the holidays: Four charts explaining the cancellations
1 year, 11 months ago
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1 year, 11 months ago
Buttigieg Vows 'Extraordinary Effort' To Make Southwest Compensate Customers
1 year, 11 months ago
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1 year, 11 months ago
Southwest Airlines cancels more flights, draws federal investigation
1 year, 11 months ago
Column: Southwest’s meltdown was born in America’s cheapskate corporate culture
1 year, 11 months ago
‘System failure’: US blames Southwest Airlines for meltdown
1 year, 11 months ago
Holiday Hell: How Southwest Airlines' ‘full-blown meltdown’ created travel chaos in US
1 year, 11 months ago
3,900 Flights Cancelled in US Amid Severe Winter, Passengers Stranded as Southwest Airlines Call off Most Flights
1 year, 11 months ago
Stranded Southwest fliers face days of waiting as anger, scrutiny over meltdown grow
1 year, 11 months ago
US probes ‘unacceptable’ Southwest Airlines storm cancellations
1 year, 11 months ago
Southwest limits canceled flights after 3 tumultuous days
3 years, 2 months ago
More Southwest Airlines flight disruptions follow a weekend of cancellations
3 years, 2 months ago
Southwest canceled more than 2,000 weekend flights and the disruption continues
3 years, 2 months ago
American Airlines cutting flights as summer season starts
3 years, 6 months ago
Southwest still struggling with flight delays, cancellations
3 years, 6 months ago
Southwest Airlines Grapples With Another Outage, Halting Flights
3 years, 6 months ago

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