Birmingham Airport: What are your rights when a flight goes wrong?

Sign up to our free Brexit and beyond email for the latest headlines on what Brexit is meaning for the UK Sign up to our Brexit email for the latest insight Sign up to our Brexit email for the latest insight SIGN UP I would like to be emailed about offers, events and updates from The Independent. The UK Civil Aviation Authority says that means if a flight is available on the original day of travel, the passenger must be booked on it – even if it is on a rival carrier. You are due hundreds of pounds in compensation if the airline: gives you less than 14 days’ notice of the cancellation and cannot find an alternative way to get you to your destination close to the original departure and arrival times, and is responsible for the cancellation – ie it cannot plead “extraordinary circumstances” as causing the grounding of the flight. Short flights : two hours Mid-haul journeys : three hours Longer trips, four hours Unless the airline can claim “extraordinary circumstances” you are also due compensation if the flight arrives and the first door on the plane is opened three hours or more behind schedule. But for flights from UK or EU airports the airline must offer inducements such as money or travel vouchers to passengers to travel later – possibly on a different airline.