Vistara to operate last flights today before merging with Air India
Hindustan TimesThe passengers flying Vistara’s Mumbai -Delhi 10.50pm flight and international passengers flying to Singapore from Delhi at 11.45pm will be the last ones to fly on the Vistara flights as the airline operationally merges with Air India today. “In the first month after the merger, nearly 115,000 customers who had purchased Vistara tickets pre-merger are expected to fly on unified Air India,” a second airline official said. Asked about the airline’s preparation for handling passengers on the first day of the merged Air India, the first official mentioned above said, “Air India has deployed additional resources across touchpoints in India and has also worked with airport staff and security agencies to undertake a few steps to help the passengers.” This, he said, include help desk kiosks at the curbside, before terminal building’s entry at airports, deploy customer support staff wearing ‘How may I assist you?’ “This staff will be wearing an Air India and Vistara branded t-shirts for support so that passengers in need of help are easily able to identify them,” he said. “We have worked with airport security to guide passengers with old Vistara tickets to the nearest help desk or to Air India customer support staff,” he said. The airline has also deployed customer advisory on Self-Service Kiosks stating, “For Vistara flights under code AI2, please select Air India for check-in starting 12-Nov-2024.” For international airports, “Directions and information for customers will be placed near check-in desks, Customers calling the Vistara contact centre will be automatically directed to Air India representatives, who will ensure a seamless experience during this transition.