Grubhub and other delivery apps face backlash over unauthorized restaurant listings

Last week, a random Google search led Andrew Muñoz to a Grubhub page offering delivery from Moo’s Craft Barbecue, a smoked meat pop-up that specializes in peppery beef brisket and jalapeño-cheddar sausages. “It’s a little frustrating because I have to go through this process when I didn’t even consent to put it on the platform to begin with.” Muñoz also said that after he posted about the ordeal on Instagram, many of his followers reached out to share experiences where they had seen Grubhub delivery from restaurants that didn’t offer takeout or weren’t open for business during listed hours. “Restaurants shouldn’t fear losing their customers when they don’t agree to the conditions of some multi-million dollar food delivery app.” L.A. restaurant owners such as Annie Miller of Clementine have also voiced criticism over hefty commission fees that delivery apps charge restaurants they’ve partnered with, cutting into already meager profits for small businesses. Muñoz said that although he isn’t opposed to delivery apps — he often uses Postmates to order sushi for his kids after getting home from work, he said — he feels the arrangement doesn’t make sense for Moo’s, a limited supply pop-up whose loyal fans often wait over an hour for its brisket and ribs.