Late refunds to paid seats: Airlines summoned over spike in complaints
1 year, 1 month ago

Late refunds to paid seats: Airlines summoned over spike in complaints

Hindustan Times  

The consumer affairs ministry has summoned all major airlines for a meeting on November 4 following a spike in complaints registered by customers, from unpaid refunds to lack of services, on the national consumer helpline, Union consumer affairs secretary Rohit Kumar Singh said on Thursday. All major airlines summoned by the consumer affairs ministry over a spike in complaints registered by consumers. Any consumer can make a complaint on the national consumer helpline 1915 regarding purchases or transactions, which are legally followed up by a three-tier consumer court system in the country. Several complainants alleged that airlines often forced passengers to opt for a paid seat despite promising “free mandatory web check-ins”, the top official said, declining to name the airlines because the charges are yet unproven.

Consumer Complaints Airlines  helpline  complaints  airlines  refunds  lack  affairs  regulator  passengers  seats  web  spike  consumer  late  summoned  paid

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Air travel is getting worse. That’s what passengers are telling the US government
5 months, 2 weeks ago

Air travel is getting worse. That’s what passengers are telling the US government

Associated Press  

WASHINGTON — Air travel got more miserable last year, if the number of consumer complaints filed with the U.S. government is any measure. That’s the highest number of consumer complaints about airlines since 2020, when airlines were slow to give customers refunds after the coronavirus pandemic shut down air travel. The increase in complaints came even as airlines canceled far …

Passengers to US government: Air travel is getting worse
5 months, 2 weeks ago

Passengers to US government: Air travel is getting worse

Al Jazeera  

Complaints to US government from travellers are the highest since the COVID pandemic when airlines were slow to refund. Air travel got more miserable last year, if the number of consumer complaints filed with the United States government is any measure. That’s the highest number of consumer complaints about airlines since 2020, when airlines were slow to give customers refunds …

Ernakulam District Commission Holds Malaysia Airlines Liable For Deficiency In Service
11 months, 3 weeks ago

Ernakulam District Commission Holds Malaysia Airlines Liable For Deficiency In Service

Live Law  

The Ernakulam District Consumer Disputes Redressal Commission, Kerala, headed by D.B. Brief Facts of the Case The complaint, filed under Section 35 of the Consumer Protection Act 2019, involves Malaysian Airlines conducting promotions through various channels and an authorized travel service provider. The complainant claimed that the opposing parties are obliged to refund the amount promptly, alleging deficiency in service …

Trip Cancellation, Chandigarh Commission Orders The Club Resorto Hospitality To Refund Amount, Pay Compensation And Litigation Cost
1 year, 3 months ago

Trip Cancellation, Chandigarh Commission Orders The Club Resorto Hospitality To Refund Amount, Pay Compensation And Litigation Cost

Live Law  

The District Consumer Disputes Redressal Commission-I, Chandigarh bench, led by Shri Pawanjit Singh as President and Surjeet Kaur as Member, found Club Resorto Hospitality Limited responsible for inadequate service due to the cancellation of the complainants' anniversary trip, which the Club attributed to adverse weather and road conditions. Brief Facts: Ravinder Pal Singh and Sarbjit Kaur availed services from the …

Consumer forum slaps Rs 85,000 fine on travel firm for deficiency of service
1 year, 3 months ago

Consumer forum slaps Rs 85,000 fine on travel firm for deficiency of service

Deccan Chronicle  

HYDERABAD: What was supposed to be a memorable trip for a newly-wedded couple, ended up in a nightmare. Sriharsha, a software employee from Sainikpuri, approached the Hyderabad district consumer forum-I complaining against online travel firm, MakeMyTrip, for deficiency of service and unfair trade practices. The forum ordered it to refund Rs 85,984 as compensation along with Rs 25,000 for causing …

Abrupt Cancellation Of Flights, Hyderabad Commission Orders Go Airlines To Reimburse Additional Expenses To The Consumer And Pay 10k Compensation
1 year, 3 months ago

Abrupt Cancellation Of Flights, Hyderabad Commission Orders Go Airlines To Reimburse Additional Expenses To The Consumer And Pay 10k Compensation

Live Law  

Recently, the Hyderabad District Consumer Disputes Redressal Commission-III bench comprising of M. Ram Gopal Reddy, D. Sreedevi and J. Shyamala noted that an airline cannot exempt itself from refund of tickets in cases of force majeure events that led to cancellation of flight. The complainant alleged that these abrupt cancellations led to a situation where he had to make last-minute …

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer
1 year, 3 months ago

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer

Live Law  

Recently, the bench of the Uttarakhand State Consumer Disputes Redressal Commission, consisting of Justice D.S. The District Commission had ordered KLM Airlines to pay Rs 9.2 Lakhs in compensation to the complainant, despite the airline not submitting a written statement. Consequently, he filed a consumer complaint before the District Consumer Disputes Redressal Commission, Pauri Garhwal, seeking compensation for the aforementioned …

Flight cancelled? You deserve an automatic refund, say MPs
2 years, 7 months ago

Flight cancelled? You deserve an automatic refund, say MPs

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. In its latest report, UK aviation: reform for take-off, the committee’s MPs called on the Civil Aviation Authority to “utilise …

Thousands still waiting for travel vouchers, refunds for trips cancelled during pandemic
3 years, 5 months ago

Thousands still waiting for travel vouchers, refunds for trips cancelled during pandemic

NL Times  

Thousands of people whose flights were canceled during the coronavirus pandemic have not yet been reimbursed. Foreign airlines, travel agents, and go-betweens are still lagging behind in issuing refunds to their customers, BNR Nieuws reported. In particular, airlines that are not established in the Netherlands are difficult for consumers to reach," said Remco Kuilman, founder of legal aid provider Aviclaim. …

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