TRAI's Obligations Don't Extend To Seeking Info Under RTI Act On Status Of Complaints Lodged With Telecom Service Providers: Delhi HC
20 hours, 2 minutes ago

TRAI's Obligations Don't Extend To Seeking Info Under RTI Act On Status Of Complaints Lodged With Telecom Service Providers: Delhi HC

Live Law  

The Delhi High Court has observed that the regulatory functions of the Telecom Regulatory Authority of India does not encompass seeking or requisitioning information about individual complaints from a Telecom Service Provider for the purpose of the Right to Information Act, 2005. Justice Sanjeev Narula observed that seeking the status of complaints filed by individuals from Telecom Service Providers is not covered under Section 11 Telecom Regulatory Authority of India Act, 1997 pertaining to TRAI's regulatory functions. “The information sought by the Respondent regarding the status of his complaints lodged with Vodafone, does not pertain to TRAI's regulatory functions under Section 11. TRAI Falls Outside Ambit Of Consumer Disputes Redressal Forum On CIC's observations that the respondent could seek redress for grievances concerning the alleged inaction of TRAI before the Forum, the Court noted that the Consumer Disputes Redressal Forum resolve disputes between consumers and service providers. It stated, “The CIC's mandate is confined to deciding issues relating to the accessibility of information under the RTI Act, and does not extend to offering opinions or making recommendations on forums where grievances against statutory authorities can be pursued.” It noted that the TRAI Act provides a dispute resolution mechanism under which the Telecom Disputes Settlement and Appellate Tribunal is empowered to adjudicate disputes involving orders or directions of TRAI.

Telecom Court Information Regulatory Service Respondent Act Info Rti Vodafone Tsp Petitioner Section 11 Trai Service Providers Cic Rti Act Tdsat His Complaints Trai Act Individual Complaints Telecom Service Provider  trai  status  rti  trais  providers  service  seeking  obligations  information  regulatory  act  info  court  lodged  cics  respondent  telecom

History of this topic

Delhi High Court Refuses To Interfere With TRAI's Recommendation For Rs 1050 Crore Penalty On Vodafone, Says TDSAT Can Decide Issue On Merits
1 year, 7 months ago

Delhi High Court Refuses To Interfere With TRAI's Recommendation For Rs 1050 Crore Penalty On Vodafone, Says TDSAT Can Decide Issue On Merits

Live Law  

The Delhi High Court has refused to interfere with Telecom Regulatory Authority of India’s recommendation to impose a penalty of Rs. Observing that the TDSAT has been empowered to deal with all disputes arising under the TRAI Act, the court observed that once the Tribunal gives the conclusion that the order dated 29.09.2021 of the Central Government is not sustainable …

TRAI tells telcos to crack down on SMS spammers
1 year, 10 months ago

TRAI tells telcos to crack down on SMS spammers

The Hindu  

The Telecom Regulatory Authority of India on Thursday asked telecom operators to crack down on spammers that were slipping past protections introduced in recent years. In a press release, the authority said it had issued two orders under the Telecom Commercial Communication Customer Preference Regulations, 2018, and the Telecom Regulatory Authority of India Act, 1997. TRAI ordered telcos to disallow …

Exempted Organisations Can’t Be Asked To Disclose Outcome Of Complaint About Money Laundering, Hawala Transactions Under RTI Act: Delhi High Court
1 year, 11 months ago

Exempted Organisations Can’t Be Asked To Disclose Outcome Of Complaint About Money Laundering, Hawala Transactions Under RTI Act: Delhi High Court

Live Law  

The Delhi High Court has ruled that an exempted intelligence or security organisation under the Right to Information Act, 2005, cannot be asked to disclose the outcome of a complaint which does not relate to corruption or human rights violations. Setting aside a Central Information Commission order directing the CPIO of Central Economic Intelligence Bureau to consider providing outcome of …

TRAI asks telcos to submit monthly reports over complaints for pesky calls
5 years, 5 months ago

TRAI asks telcos to submit monthly reports over complaints for pesky calls

Firstpost  

TRAI has outlined the specific format for the compliance reports that need to be filled by companies. TRAI on Tuesday asked telecom firms to submit status report over complaints regarding pesky calls, on monthly basis starting September, setting in motion a monitoring system for the new framework that aims to check unwarranted telemarketing calls and messages. “…the Authority…hereby directs all …

Discover Related