Vistara's merger with Air India sparks concerns on service quality
Live MintNew Delhi: The merger between two full-service airlines of the Tata Group, Air India and Vistara, will be completed on 12 November. We are excited about this new phase in our journey and look forward to welcoming our customers again soon – as Air India," Vinod Kannan, chief executive officer of Vistara said in the statement. “For Vistara flights on or after 12 November, the flight numbers will change to Air India ones, even though in nearly all cases the aircraft, schedule and operating crew will be unchanged until early 2025," Air India chief executive officer and managing director Campbell Wilson told employees in an internal email on Friday. Indian market is largely a last-minute booking market except during festivals when knowing the higher costs, passengers tend to book early," Ameya Joshi, founder of aviation consultancy firm Network Thoughts said, adding that competition and passengers will keenly watch if Air India is able to match Vistara’s high standards.