Time for easyJet to reflect on how it deals with passengers

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. open image in gallery Warning sign: Government poster warning travellers about new restrictions on passport validity after Brexit It was clear that, when international travel returned at scale after the shambolic tangle of quarantine rules was finally lifted, travellers and the travel industry needed to know what exactly the rules were. Finally, on 10 November 2021, I received sign-off from Brussels on the two EU tests for British passport holders: On the day of travel to the EU, issued not more than 10 years earlier On the intended day of exit, at least three months to run open image in gallery Caerphilly does it: British passport issued on 20 November 2014, expiring on 20 March 2025 For example, a British passport issued on 20 November 2014, expiring on 20 March 2025, can be used to travel out to the European Union up to 19 November 2024 for a stay until 20 December 2024. An actual “thorough investigation” of Ms McGeough’s case would take one minute: Look at the passport, and observe it was valid for travel out to the European Union up to 13 May 2024 Look at the travel dates, 8-12 April 2024 Exclaim “Oops! Once I challenged easyJet, the airline promptly admitted “a misunderstanding at the gate of passport validity rules” and said it was “looking into why they received incorrect information in response to their claim”.