US regulators investigate Delta as it struggles to recover from outage

The collapse at Delta is stunning for an outfit that was widely viewed as the best big US airline. United States regulators are investigating how Delta Air Lines is treating passengers affected by cancelled and delayed flights as the airline struggles to recover from a global technology outage. Transportation Secretary Pete Buttigieg announced the Delta investigation on the X social media platform on Tuesday “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions”. “Across our operation, Delta teams are working tirelessly to care for and make it right for customers impacted by delays and cancellations as we work to restore the reliable, on-time service they have come to expect from Delta.” Delta has said upward of half its technology systems run on Microsoft Windows, including a tool the airline uses to schedule pilots and flight attendants. The Department of Transportation said it launched the investigation after seeing Delta’s continued widespread flight disruptions “and reports of concerning customer service failures”.