Mint AI Summit 2025: How enterprises are using AI
Artificial intelligence became a household topic of discussion after the launch of ChatGPT, the GenAI tool that could make content by adding a prompt, in November 2022. Dream Sports CIO Abhishek Ravi said that AI was a natural choice for his company, which has about 225 million Dream11 users, as plenty of data was generated. An expert from the banking sector said they were implementing AI use cases to stay ahead in the market, adding that the company was building an AI wealth advisor. Meanwhile, the manufacturing sector, represented by Vijay Balakrishnan, chief digital and information officer of Godrej Enterprises Group, said his company had moved beyond testing phase and is looking to scale AI. “Because at least my vision is that if you don't do it end to end, there will be one broken arrow somewhere, and ultimately, even a seemingly disconnected AI application at my factories will impact my customer experience positively,” said Balakrishnan, adding that the company was also focusing on product AI apart from customer experience transformation.
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