Thomas Cook, SOTC, LTIMindtree, others build ‘India’s first GenAI advisor’
1 month ago

Thomas Cook, SOTC, LTIMindtree, others build ‘India’s first GenAI advisor’

The Hindu  

Thomas Cook, SOTC Travel, Fairfax Digital Services, LTIMindtree and Voicing. AI have collaborated to build a multi-modal, multi-lingual, agentic voice-enabled, GenAI advisor ‘Dhruv‘, touted to be India’s first. ‘Dhruv’ would be a combination of the domain expertise of Thomas Cook and SOTC in the travel industry, the technological prowess of LTIMindtree, powered by Voicing.AI, and brought by the global innovation capabilities of Fairfax Digital Services. ‘Dhruv’, that has the multilingual capability for over 20 languages including Hindi, Marathi, Tamil, Telugu, Spanish, German, Greek and Portuguese among others, is expected to harnesses cutting-edge AI-driven technologies and Large Language Models to address the rapidly growing and evolving needs of India’s business travel sector. It underscores our commitment to investing continually in technology to deliver meaningful solutions.’‘ The GenAI Advisor would have the capabilities of handling the increasing complexities of business travel requirements.

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Human-centric AI is quickly emerging
4 months ago

Human-centric AI is quickly emerging

New Indian Express  

Irrespective of technological evolutions, top leaders feel that customers must be treated as humans. Zendesk’s 2025 Customer Experience Trends reveal that consumers are demanding artificial intelligence interactions that feel more human and also personalised at the same time. As it turns out, 75% of consumers in India feel more comfortable sharing personal information with AI than with human agents. The …

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