Charging Convenience Fee For Booking Online Movie Tickets Is Lawful: Andhra Pradesh State Commission Allows Big Tree Entertainment's Appeal
2 days, 8 hours ago

Charging Convenience Fee For Booking Online Movie Tickets Is Lawful: Andhra Pradesh State Commission Allows Big Tree Entertainment's Appeal

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The State Consumer Disputes Redressal Commission, Andhra Pradesh presided by Smt. C. V. S. Bhaskaram and Sri B. Srinivasa Rao held that the charging of convenience fee while booking online movie tickets is completely lawful. Further, the commission allowed the appeal of Big Tree Entertainment Private Limited as there was no deficiency in service on their part. Brief facts: The complainant purchased movie tickets for the film Vakeel Saab on 10.04.2021 through the online platform of Big Tree Entertainment Private Limited. Observation of the State Commission: The Commission observed the online booking procedure and concluded that the complainant was aware of the extra charges and he voluntarily opted for the appellant's platform.

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