Tui cancels flights and holidays as passengers wait at departure gates
The IndependentSign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Passenger Lindsay Dawes said that at the departure gate for the Cancun flight, they were “told there’s no pilot as the crew have gone over their hours”. She said: “We were then sent through security to arrivals where the staff basically couldn’t answer anything and told us to arrange our own hotels and transport for the night.” Under air passengers’ rights rules, an airline that cancels a flight is obliged to provide hotels and meals if necessary. “We are very sorry to all those customers impacted as we understand how disappointing this would have been and recognise that many customers were already at the airport waiting for their departure.” “Our teams are working extremely hard to get everyone on, or home from, their holiday as soon as possible.” British Airways and easyJet have together cancelled dozens of flights on Sunday, mainly at London Heathrow and London Gatwick respectively. Now booked in with Jet2 flying to Manchester.” A spokesperson for easyJet said: ”Unfortunately, some flights were unable to operate due to the impact of weather and capacity related ATC restrictions imposed across Europe yesterday, 20 July, which led to delays and some cancellations, and as a result a knock-on impact which led to aircraft being positioned out of base.
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