Telstra outages: CEO Andy Penn offers free data day as compensation for four-hour blackout
9 years ago

Telstra outages: CEO Andy Penn offers free data day as compensation for four-hour blackout

ABC  

Telstra has apologised for a mass network outage that affected up to 8 million customers, vowing to provide a free data day on April 3 as compensation. Key points: 50 per cent of Telstra's 16 million customers affected Telstra apologises and promises free data for customers on April 3 Telecommunications expert urges Government to order investigation Complaints from customers having trouble accessing their mobile network poured in from across the country on Thursday from about 6:00pm. Connection problem overseas impacting international roaming customers had flow-on effect domestically 8 million customers disconnected from network and bulk reconnection caused congestion Issue unrelated to last month's outage, but problem of people simultaneously reconnecting to network was repeated "Telstra have a lot of work to do to identify and find out what happened," Dr Gregory said. In February, Telstra mobile customers experienced a mass outage in multiple states, which the company said had been caused by an "embarrassing human error".

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History of this topic

Airtel outage: Mobile, broadband services down for several users
Trending News
3 months ago

Airtel outage: Mobile, broadband services down for several users

Hindustan Times  

Several people took to social media on Thursday complaining that they were unable to access Airtel broadband and mobile services, a disruption flagged by hundreds of people on outage detector downdetector.in. Photographer: Abeer Khan/Bloomberg The Airtel network outage reportedly hit both Airtel mobile and broadband users because of which they are unable to place calls or access the internet. Several …

Airtel down: Airtel mobile and broadband users unable to place calls, use internet
3 months ago

Airtel down: Airtel mobile and broadband users unable to place calls, use internet

India Today  

The Airtel network is facing a widespread outage that has affected thousands of users. The outage has hit both Airtel mobile and broadband users because of which they are unable to place calls or access the internet. Many users have also reported that their device running on Airtel SIM went on ‘No Network’ for quite some time. The outage caused …

Farming community prepares to sue Telstra over reoccurring outages
3 months, 3 weeks ago

Farming community prepares to sue Telstra over reoccurring outages

ABC  

Residents of a small farming town in Western Australia's Midwest say they are prepared to take legal action against Telstra after two months of recurring phone and internet outages. On the advice of his lawyer, Mr Hion started the petition at the town's IGA on Thursday to see whether at least 100 other locals would join a class action against …

Telstra says WA customers should buy more services to avoid future outages
5 months, 4 weeks ago

Telstra says WA customers should buy more services to avoid future outages

ABC  

Telstra has told angry customers to purchase additional telecommunication services after an eight-day outage across southern Western Australia. Speaking after services were restored, Telstra regional general manager Boyd Brown said residents should consider connecting more Telstra services to limit the impact of future communication blackouts. "I'm one of two or three business tennis coaches in WA who live rurally and …

Telstra mobile, internet outage leaves southern WA residents without services for more than a week
5 months, 4 weeks ago

Telstra mobile, internet outage leaves southern WA residents without services for more than a week

ABC  

Residents of a country town in southern Western Australia are demanding answers from Telstra after an outage left internet and mobile services cut for more than a week. "We've generally got pretty good reception, but it's caused a fair bit of havoc over the last seven or eight days," he said. "She forwent three days' work last week and she …

AT&T finally tries to make amends for massive outage
1 year, 1 month ago

AT&T finally tries to make amends for massive outage

Daily Mail  

AT&T has finally offered compensation to customers affected by its network outage that downed at least 70,000 phones. We recognize the frustration this outage has caused and know we let many of our customers down,' AT&T said in a statement 'To help make it right, we're reaching out to potentially impacted customers and we're automatically applying a credit to their …

Telstra fined $3 million, repaying $21 million after overcharging customers for third time since 2020
1 year, 3 months ago

Telstra fined $3 million, repaying $21 million after overcharging customers for third time since 2020

ABC  

Telstra will refund $21 million to consumers charged for inactive internet services across an 11-year period, at an average of about $2,600 a customer. Key points: Telstra continued charging customers for inactive ADSL services after failing to follow proper deactivation processes ACMA says it has "lost patience" with Telstra after "a history of incorrectly billing customers" The fine follows similar …

Telstra connectivity woes pushing outback Queensland residents to Starlink, Wi-Sky
1 year, 6 months ago

Telstra connectivity woes pushing outback Queensland residents to Starlink, Wi-Sky

ABC  

When her mobile and internet service cut out for the 10th time in a day, outback business owner Belinda Murphy was at her wit's end. Key points: Rural residents say towns suffer frequent connection drop-outs that cost businesses sales and stifle productivity A local internet provider launched by a grazier has seen a boom in demand from rural customers A …

FCC calls hours-long T-Mobile service outage ‘unacceptable’
4 years, 9 months ago

FCC calls hours-long T-Mobile service outage ‘unacceptable’

Associated Press  

NEW YORK — The head of the U.S. communications regulator said T-Mobile’s nationwide, hours-long outage Monday was “unacceptable” and that the Federal Communications Commission will investigate. T-Mobile, one of the country’s three largest cellphone service providers, said it had a “voice and text wireless issue” that began around noon EDT Monday. T-Mobile paid a $17.5 million fine for two nationwide …

T-Mobile outage hits more than 110,000 users across the US
4 years, 9 months ago

T-Mobile outage hits more than 110,000 users across the US

Daily Mail  

T-Mobile has gone down for thousands of customers across the US. Many users reported issues with texting, internet connections and receiving and making calls, all of which started around 12pm ET and is still plaguing tens of thousands of devices. The website notes that the outages are mostly in in New York, Florida, Texas, Georgia, California, and the Washington, DC, …

National call for change after 20-hour Telstra outage that hit northern WA
5 years, 7 months ago

National call for change after 20-hour Telstra outage that hit northern WA

ABC  

Australia's peak communications consumer body says it is unacceptable that a single Telstra cable knocked out services to 50,000 people for nearly a day. Key points: The Australian Communications Consumer Action Network has called for back-up plans after a 20-hour Telstra outage The outage earlier this month affected 3G and 4G, as well as some landline and broadband services across …

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA
5 years, 7 months ago

Telstra outage causes 20hr communications blackout affecting mobile phones, internet in northern WA

ABC  

Businesses are demanding improvements to phone and internet systems in Australia's north after a 20-hour outage shut down retail systems, delayed flights, and slowed police responses to home burglaries. Key points: Telstra has blamed an unidentified third party for damaging a key communications cable The damage knocked out mobile and internet services, as well as some landlines, across much of …

myGov outage hits tax return system one day after EFTPOS machines went down
5 years, 8 months ago

myGov outage hits tax return system one day after EFTPOS machines went down

ABC  

MyGov is starting to come back online after the portal experienced technical problems — denying people online access to the ATO, Medicare and Centrelink — while Telstra has blamed "unusually large traffic" in NSW for yesterday's payments outage. Key points: The National Retail Association estimates that Thursday's outage cost retailers $100m The Federal Government's myGov system was also down this …

O2 4G back online: Data network restored after millions hit by day-long outage
6 years, 3 months ago

O2 4G back online: Data network restored after millions hit by day-long outage

The Independent  

Sign up to our free weekly IndyTech newsletter delivered straight to your inbox Sign up to our free IndyTech newsletter Sign up to our free IndyTech newsletter SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Mobile network O2 says its data services have been restored after a technical …

Telstra confirms 'intermittent' mobile outages in major cities around Australia
6 years, 9 months ago

Telstra confirms 'intermittent' mobile outages in major cities around Australia

ABC  

Telstra is reporting "intermittent" mobile outages in a number of major cities across Australia. "There was a vendor platform issue that impacted mobile virtual network operating services for a small number of wholesale customers," it said in a statement. It comes after Telstra's 3G and 4G mobile networks collapsed late last month, affecting major banks and businesses. Telstra later said …

Telstra apologises after nationwide outage, but says the cause is still unknown
6 years, 10 months ago

Telstra apologises after nationwide outage, but says the cause is still unknown

ABC  

Telstra says its mobile voice and data services have "returned to normal levels" after another outage crippled its 3G and 4G mobile phone networks across Australia this morning, but admits it still did not know what caused the problem. Key points: Telstra says a fault caused connectivity problems to the 4G layer of the network, which put more load on …

Government to investigate Telstra triple-0 outage after emergency calls go unanswered
6 years, 10 months ago

Government to investigate Telstra triple-0 outage after emergency calls go unanswered

ABC  

The Government has confirmed it will conduct an investigation into Telstra's triple-0 outage which saw emergency calls from around the country go unanswered. "The Department of Communications is conducting the investigation into the network outage which impacted the delivery of calls to triple zero on the 4th of May," the spokesman said in a statement. The telco later tweeted a …

Telstra says outage affecting 4G and NBN customers across Australia has been resolved
6 years, 10 months ago

Telstra says outage affecting 4G and NBN customers across Australia has been resolved

ABC  

Telstra says its 4G mobile network is now back online after a nationwide issue prevented thousands of customers from making or receiving calls. Key points: Telstra said outage caused by "technical changes made ahead of upgrades to mobile traffic control equipment" For several hours, customers across Australia reported being unable to make or receive calls on the 4G network It …

Telstra restores services, investigates fire that caused mobile outages across Australia
8 years, 1 month ago

Telstra restores services, investigates fire that caused mobile outages across Australia

ABC  

Telstra says all of its mobile services have been restored after a fire at its Chatswood exchange in Sydney caused outages across the country. Earlier, customers had reported being unable to make voice calls as well as issues with sending SMS text messages, including a glitch which caused personal texts to be "incorrectly delivered" to random recipients. In a statement …

Telstra outage across Australia after Sydney fire
8 years, 1 month ago

Telstra outage across Australia after Sydney fire

ABC  

Telstra says all voice services have been restored as repair work continues on its mobile network after customers reported outages across the country. Many customers are still experiencing problems sending SMS messages, with some being "incorrectly delivered", while Jetstar services are back up and running after the network outage caused problems with its check-in services and disruptions to flights. "Customers …

Telstra customers could break fixed contracts due to outages, Choice warns
8 years, 8 months ago

Telstra customers could break fixed contracts due to outages, Choice warns

ABC  

Consumer advocacy group Choice is demanding customers be allowed to break their fixed contracts if they have been affected by Telstra's multiple phone and internet network outages. Spokesman Tom Godfrey said an analysis of 280 telecommunications plans revealed some Telstra customers were paying up to 92 per cent more than other consumers for their home broadband internet and up to …

Telstra outage: Company apologises for internet service disruption with $25 credit
8 years, 10 months ago

Telstra outage: Company apologises for internet service disruption with $25 credit

ABC  

Telstra has announced it will be providing a $25 credit to thousands of its internet customers who were offline for an extended period of time due to its most recent network outage. On Friday, Telstra executives finally spoke out about the mass ADSL and NBN internet outage that began on May 19 with Telstra's chief operations officer Kate McKenzie publicly …

Telstra apology to Tasmanians over internet outages, poor communication
8 years, 10 months ago

Telstra apology to Tasmanians over internet outages, poor communication

ABC  

Telstra has apologised to customers in Tasmania over prolonged internet outages and admitted communication with those affected has been lacking. Key points: Customers without broadband after software update last Friday 'caused overload of services' Many customers complained they were unable to contact Telstra State manager says 3,000 nationally still affected, unsure of number in Tasmania Thousands of customers across the …

Telstra outage continues as internet service complaints rise across Australia
8 years, 10 months ago

Telstra outage continues as internet service complaints rise across Australia

ABC  

As Telstra grapples with more network issues, the latest figures from Australia's Telecommunication Ombudsman shows complaints about internet issues are on the rise. Key points: Customers continue to complain of Telstra network issues Overall internet complaints up during January-March Consumer advocate says issues are 'very concerning' Irate customers have told the ABC the latest Telstra outage is affecting their businesses …

Telstra suffers ANOTHER phone and internet network outage across Australia
8 years, 10 months ago

Telstra suffers ANOTHER phone and internet network outage across Australia

Daily Mail  

Comes after 12-year-old boy arrested for Angry Telstra customers have again taken to social media to vent their frustration as the telco suffers its fourth network failure in as many months. Scroll down for video NBN and ADSL voice and data customers were hit by the outage on Friday The failure affected up to 350,000 NBN voice and data customers …

Telstra to spend $50m to prevent ongoing mobile network failures
8 years, 10 months ago

Telstra to spend $50m to prevent ongoing mobile network failures

ABC  

Telstra will spend an additional $50 million on its mobile network in a bid to prevent ongoing outages that have left the giant telco red-faced and its customers fuming. Key points: Three outages had different causes but outcomes were similar $25 million will be spent on adding more capacity to the core network and nodes Other $25 million will be …

Telstra free data day: Your guide to what to download with your mobile phone
8 years, 11 months ago

Telstra free data day: Your guide to what to download with your mobile phone

ABC  

Telstra has thrown open the floodgates on mobile data for all its customers today in recompense for an embarrassing outage last month. For some people, they will be able to get download speeds using the 4G network that are many times the speed they get over their home ADSL2+ connections, while others may find the Telstra network cripplingly slow as …

Telstra apologises for second outage in less than a week, third in two months
9 years ago

Telstra apologises for second outage in less than a week, third in two months

ABC  

Telstra customers have been left asking "How many times can one service be down?" Telstra has confirmed the outage — which affected 3 per cent of its customers for "about an hour" — was caused by a card failure in a media gateway in Victoria. " At 12:00pm Telstra tweeted it had "received reports from some customers facing difficulties making …

Telstra restoring services following nationwide outage impacting mobile customers
9 years ago

Telstra restoring services following nationwide outage impacting mobile customers

ABC  

Telstra says it is progressively restoring mobile services after an outage earlier impacted its mobile customers. "We are progressively restoring mobile services and we anticipate returning to normal soon," the telco said in a statement. "We are aware of an issue affecting some of our mobile customers who are having difficulty making and receiving calls, and using data," Telstra said …

Telstra responds to mother's outage plea on Twitter with parenting advice
9 years ago

Telstra responds to mother's outage plea on Twitter with parenting advice

ABC  

Telstra has come under fire for advising a Sydney mother to show her child "the outside world" in response to a tweet inquiring about a service outage. Social media manager Renee, also a mother, responded to the tweet from the Telstra account, but not with the customer support Ms Stephenson was after. Ms Stephenson, who is also a national newsroom …

Extended internet outage disrupts businesses in Southern Queensland's Thallon district
9 years, 1 month ago

Extended internet outage disrupts businesses in Southern Queensland's Thallon district

ABC  

Some Telstra customers in south-west Queensland are still without internet service, almost a week after the nationwide outage. "Apparently it was supposed to given high priority the next day, which was either the Wednesday or the Thursday, and we're still without the internet," she said. Data either very slow or non-existent: Telstra Mrs Zilm, the owner of a mixed farming …

Telstra free data day sees mobile users download 1,841 terabytes, equivalent of 2.3 million movies
9 years, 1 month ago

Telstra free data day sees mobile users download 1,841 terabytes, equivalent of 2.3 million movies

ABC  

When Telstra announced it would give its mobile customers free data all day yesterday with no caveats as an apology for last week's outage, it opened the floodgates. Users downloaded 1,841 terabytes of data, the equivalent of about 2.3 million movies or 5.1 million episodes of Game of Thrones, the telco said. The single day of free data was given …

Telstra confirms all services restored following mass outage for mobile users across Australia
9 years, 1 month ago

Telstra confirms all services restored following mass outage for mobile users across Australia

ABC  

Telstra has confirmed all services have been restored after mobile customers experienced a mass outage in multiple states, explaining that the issue was caused by an "embarrassing human error". "Customers don't need to do anything to receive the free data, it will happen automatically for all of our mobile customers," Telstra said in a statement. Telstra's chief operations officer Kate …

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