Why Infosys Alone Can't be Blamed for Frequent Glitches on Income Tax Filing Portal

As if India’s image as an investment destination hasn’t suffered enough, the Income Tax department has added its might to make things appear even worse. “Ministry of Finance has summoned Sh Salil Parekh,MD&CEO @Infosys on 23/08/2021 to explain to hon’ble FM as to why even after 2.5 months since launch of new e-filing portal, glitches in the portal have not been resolved. “The contract for Integrated e-filing & Centralized Processing Centre Project was awarded through an open tender published on Central Public Procurement Portal to Infosys Ltd, the Managed Service Provider on the lowest cost basis. As for the glitches, finance minister Nirmala Sitharaman said a few days ago, “The glitches on the new site are expected to be fixed entirely in the next two-three weeks.” She further said, “I have been reminding Infosys constantly and Nandan Nilekani is giving me assurances that they will sort it out.” All this suggests that the government and the company have already been sorting out the issue. It could have been phrased as “Sh Salil Parekh, MD&CEO @Infosys will visit on 23/08/2021 to explain to hon’ble FM…” But it would have robbed the government of its anti-big business stance.