Ola and Uber are to be grilled by Central Consumer Protection Authority, but why?
2 years, 7 months ago

Ola and Uber are to be grilled by Central Consumer Protection Authority, but why?

India TV News  

Ola and Uber's drivers have faced massive backlash because of ride cancellations, cancellation charges, random surge pricing and long waiting times. Earlier also, the CCPA has received numerous complaints of unfair trading practices like cab drivers forcing riders to cancel trips after a long wait, which leads to paying the cancellation charge by the customers. Despite the Motor Vehicle Aggregator Guidelines 2020, 71 per cent of customers state that the ride cancellation issues by drivers continue, according to a survey by community-based social media platform LocalCircles last month. Over 45 per cent of app-based cabs/taxi consumers have stated that they were charged more than 1.5 times in surge pricing despite the threshold being set by the Motor Vehicle Aggregator Guidelines 2020.

Consumer Ride Ola Cancellation Uber Riders Surge Pricing Central Consumer Protection Authority  uber  long  pricing  authority  drivers  ride  grilled  surge  consumer  ola  cancellation  riders  protection  set  central

History of this topic

Why auto-taxi drivers are furious with Uber and Ola but not Rapido
4 months ago

Why auto-taxi drivers are furious with Uber and Ola but not Rapido

India Today  

If you’re living in Delhi or the NCR and struggling to book an Ola or Uber today, you’re not alone. Kishan Verma, president of the Delhi Auto Taxi Transport Congress Union, says the protest is driven by high commissions and allegations of unethical activities by private Ola and Uber bike taxi drivers, including involvement in alcohol, drug, and smuggling trades. …

Cab drivers urge for better commission from aggregators in Bengaluru
6 months ago

Cab drivers urge for better commission from aggregators in Bengaluru

The Hindu  

While getting your ride in time as you run late for work is a common occurrence in Bengaluru, the other side of the story too deserves attention as cab drivers often grapple with the commission rates imposed by different ride-hailing platforms. While Namma Yatri assures a zero commission charge, the larger clientele base lies in Ola and Uber, according to …

Ola, Uber start subscription based plans for auto drivers: What changes for you? Will rides be cheaper?
8 months, 2 weeks ago

Ola, Uber start subscription based plans for auto drivers: What changes for you? Will rides be cheaper?

Hindustan Times  

Ride-hailing platforms Ola and Uber are offering subscription based plans for auto-rickshaw drivers on their platforms, This will replace charging a booking fee or commission on every transaction. Ola has rolled out the model in Delhi-NCR, Mumbai, Bengaluru and Hyderabad while Uber launched the same in six cities starting with Chennai, Kochi and Visakhapatnam, Economic Times reported citing people in …

Uber, Ola drivers to face fines for ride cancellations in THIS state
1 year, 3 months ago

Uber, Ola drivers to face fines for ride cancellations in THIS state

Live Mint  

A panel appointed by the Maharashtra government has recommended that drivers of aggregators like Uber and Ola should be fined ₹50-75 for each cancellation, and this rebate should be provided to the affected passenger. The committee, led by retired bureaucrat Sudhirkumar Shrivastava, also proposed that taxis be given a maximum of 20 minutes to reach the pickup point, with fines …

Try for Consensus on Autorickshaw Fares, Karnataka HC Tells State Govt, Cab Aggregators
2 years, 2 months ago

Try for Consensus on Autorickshaw Fares, Karnataka HC Tells State Govt, Cab Aggregators

News 18  

The Karnataka High Court on Thursday directed the state government and cab aggregator services to explore the possibility of working out a consensus on autorickshaw fares to be charged through Ola and Uber. The state Transport Department had banned the cab aggregator services from providing autorickshaw services to the public, citing the high fares being charged. The state government and …

Bengaluru: Auto-Rickshaw Services Not Discontinued by Ola and Uber Despite Govt Order
2 years, 2 months ago

Bengaluru: Auto-Rickshaw Services Not Discontinued by Ola and Uber Despite Govt Order

News 18  

The mobile app-based cab aggregators Ola and Uber have continued to show auto-rickshaw services on their mobile applications in Bengaluru, despite the state government’s order to ban them. The Transport Department officials, too, remained tight-lipped on why these companies were showing auto-rickshaw services on their applications and not paying heed to the government order. Meanwhile, auto-rickshaw drivers turned up to …

Karnataka Govt Could Ban Ola, Uber and Rapido Over Exorbitant Fares, Issues Notice
2 years, 2 months ago

Karnataka Govt Could Ban Ola, Uber and Rapido Over Exorbitant Fares, Issues Notice

News 18  

Karnataka Transport Department has issued notices to Ola, Uber and Rapido to immediately stop their auto services on complaint against exorbitant charges levied to customers. But, cab aggregators are allegedly charging Rs 100 as minimum fare and a large number of people have raised complaints against it. Meanwhile, Bengaluru Autorickshaw Drivers Union plans to launch a mobile app – ‘Namma …

Ola, Uber slapped with 292 cases in Bengaluru for charging excess fare: Report
2 years, 3 months ago

Ola, Uber slapped with 292 cases in Bengaluru for charging excess fare: Report

Hindustan Times  

Cab aggregators Ola, Uber and others have come under the radar of the Karnataka Transport Department officials after several complaints poured in from commuters in Bengaluru on high fares. Transport department officials in Karnataka have taken cab aggregators to task by booking them under 292 cases for charging excess fares. A report by The Hindu said the transport department has …

‘Cab drivers go to highway and then extort money’: Netizen tells his story
2 years, 3 months ago

‘Cab drivers go to highway and then extort money’: Netizen tells his story

Hindustan Times  

Ayush Agrawal, a financial modeling and valuation analyst, booked an Ola cab Tuesday morning to go from a hotel to the Bengaluru airport. Ayush Agrawal: "There is maybe a bigger issue than cab drivers cancelling cabs and asking cash from customers that needs to be addressed." Agrawal narrated the incident in a nine-tweet thread, saying, "Ola drivers will accept trip, …

As photo of ₹20 ticket goes viral, Bengaluru commuters debate on Ola, Uber
2 years, 5 months ago

As photo of ₹20 ticket goes viral, Bengaluru commuters debate on Ola, Uber

Hindustan Times  

As more and more people shift to working from offices in Bengaluru, demand for the two biggest ride-hailing apps, Ola and Uber, is growing every day. Read: Why Ola, Uber cab drivers are refusing to switch on their ACs in Bengaluru The tweet set off a fresh debate on the viability of cab aggregators in traffic-stricken metros like Bengaluru, with …

Ola, Uber get warning from Centre; issues of deficiency in services, customer support raised for all ride-hailing platforms
2 years, 7 months ago

Ola, Uber get warning from Centre; issues of deficiency in services, customer support raised for all ride-hailing platforms

Firstpost  

All online ride-hailing platforms were advised to respond to commuters with utmost priority and take remedial steps to ensure adequate protection of consumer rights The Department of Consumer Affairs has directed all ride-hailing companies to become convergence partner in the National Consumer Helpline, to enable better grievance redressal for consumers and also compliance with Consumer Protection Act, 2019 and E-commerce …

Govt to look into “unfair practices” of Ola and Uber
2 years, 7 months ago

Govt to look into “unfair practices” of Ola and Uber

Hindustan Times  

As voices of dissent grow among the public against India's two biggest ride-hailing apps Ola and Uber over a few alleged unfair practices, the government announced today that it is all set to meet the cab aggregators and quiz them over the issues. Cab aggregators Ola and Uber have also come under fire as cab drivers adopted a ‘no AC’ …

Centre pulls up Ola, Uber for unfair trade practices
2 years, 7 months ago

Centre pulls up Ola, Uber for unfair trade practices

Live Mint  

The Centre has rebuked cab aggregators, including Ola and Uber, for alleged unfair trade practices and warned them of strict action in case they fail to improve their systems and redress rising consumer complaints. On Tuesday, the government met with the ride-hailing platforms as consumer complaints have increased significantly against them regarding unfair trade practices, including ride cancellation policy, drivers …

CCPA Gears Up to Address Surge in Customer Complaints against Ola, Uber; Meeting Next Week
2 years, 7 months ago

CCPA Gears Up to Address Surge in Customer Complaints against Ola, Uber; Meeting Next Week

News 18  

In response to an increase in customer complaints against cab aggregators, the Central Consumer Protection Authority has convened a meeting of ride-hailing platforms like Ola and Uber next week to learn more about their pricing and cancellation procedures. The survey also highlighted the fact that 45% of app-based taxi consumers stated they were charged more than 1.5 times in surge …

Cab shortage in Bengaluru? Why you are seeing fewer Ola, Ubers on the road
2 years, 7 months ago

Cab shortage in Bengaluru? Why you are seeing fewer Ola, Ubers on the road

Hindustan Times  

As more and more people shift to working from office, demand for the two biggest ride-hailing apps in Bengaluru, Ola and Uber, is growing everyday. India's biggest ride hailing apps Uber and Ola are facing a serious shortage in cabs that are now hitting its users too. Tanveer Pasha, the president of Ola and Uber drivers’ association in Bengaluru, told …

Why Ola, Uber cab drivers are refusing to switch on their ACs in Bengaluru
2 years, 8 months ago

Why Ola, Uber cab drivers are refusing to switch on their ACs in Bengaluru

Hindustan Times  

After West Bengal, New Delhi, Noida and Telangana, Bengaluru's cab drivers have now started a ‘no AC’ policy to bring forward the difficulties faced by Ola and Uber drivers amid a fuel price hike and low commissions. Ola and Uber cab drivers adopt a ‘no AC’ policy amid fuel price hikes and low commissions. Cab drivers would avoid turning on …

Ride cancellation, surge pricing remain top concerns for Ola, Uber riders: Survey
2 years, 8 months ago

Ride cancellation, surge pricing remain top concerns for Ola, Uber riders: Survey

India Today  

Ola, Uber and other app-based taxi service users have said they faced issues such as "drivers cancelling the ride", "surge pricing", "long waiting times", and "cancellation charges" in the last 12 months, according to a survey. The survey conducted by citizen engagement platform LocalCircles shows 71 per cent of respondents complained of ride cancellation by drivers, 45 per cent said …

Indian government issues fresh guidelines for cab aggregators like Uber, Ola putting a cap on surge pricing
4 years ago

Indian government issues fresh guidelines for cab aggregators like Uber, Ola putting a cap on surge pricing

Firstpost  

Prices of cab availing services likely to get lower as the government issues new guidelines to cab aggregators. The ministry of road and Transport highways, India announced new guidelines for cab aggregators through a notification released on 26 November. “The city taxi fare indexed by WPI for the current year shall be the base fare chargeable to customers availing aggregator …

London bans Ola for breach in safety rules
4 years, 2 months ago

London bans Ola for breach in safety rules

Live Mint  

Cab aggregator Ola’s operating licence has been revoked by London’s public transport authority over alleged breaches in passenger safety norms. Regulator Transport for London on Monday said it discovered multiple safety issues with Ola’s operations, including failure to stop unlicensed drivers from operating on the roads. Through our investigations, we discovered that flaws in Ola’s operating model have led to …

Ola License Revoked by London Transport Regulator After Safety Concerns
4 years, 2 months ago

Ola License Revoked by London Transport Regulator After Safety Concerns

News 18  

London’s public transport authority stripped Indian ride-hailing company Ola of its London operating licence, saying that the taxi app was not “fit and proper" to hold one, having put passenger safety at risk. Transport for London said in a statement that it refused to grant Ola, a Softbank-backed operator, a new London private hire vehicle operator’s licence as it “cannot …

Discover Related