Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product
6 months ago

Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Jodhpur bench of Shyam Sundar and Balveer Khukhudia held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Observations by the District Commission: The District Commission noted that the Complainant was informed by Amazon about the receipt of the returned mobile phone and was assured that the refund would be processed soon. Therefore, the District Commission held that Amazon was fully responsible as representative of the seller due to its involvement in displaying the mobile phone sale proposal on its portal, receiving the order, obtaining payment online, and managing the return and refund process. The District Commission noted that after Amazon notified the Complainant about receiving the returned mobile phone, Amazon assured him of the refund, but later refused to make the payment.

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History of this topic

Amazon Ordered To Refund Rs 40,325 For Selling Hacked Phone, Fined For Causing Mental Distress
2 months, 1 week ago

Amazon Ordered To Refund Rs 40,325 For Selling Hacked Phone, Fined For Causing Mental Distress

ABP News  

A Chandigarh woman has successfully won a case against Amazon after a consumer court ordered the company to refund her Rs 40,325 for selling a compromised phone that led to unauthorised purchases and data breaches. The District Consumer Disputes Redressal Commission also imposed a fine of Rs 18,000 on Amazon, including Rs 10,000 for mental distress and Rs 8,000 to …

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money
5 months, 2 weeks ago

Bangalore District Commission Holds Union Bank Of India Liable For Failure To Refund Wrongfully Debited Money

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K and Rekha Sayannavar held Union Bank of India liable due to its failure to refund the money wrongfully debited from the complainant's bank account while attempting to withdraw from the bank's ATM. Brief Facts: The Complainant attempted to withdraw money from an ATM operated by Union Bank …

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable
5 months, 2 weeks ago

Failure To Ship/Deliver Product Despite Receiving Payment, Bangalore District Commission Holds Flipkart Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-I, Bangalore bench of B. Narayanappa, Jyothi N and Sharavathi S.M. held Flipkart liable for deficiency in services due to its failure to ship or deliver a product despite receiving payment and its failure to resolve the issue. Feeling aggrieved, the Complainant filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-I, …

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable
5 months, 3 weeks ago

Intermediary Platforms Must Display Contact Details And Address Of Sellers, Hisar District Commission Holds Flipkart Liable

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Flipkart liable for deficiency in services for failure to display the name, address, and contact details of sellers and failure to return the defective product provided to the Complainant. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal …

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects
5 months, 3 weeks ago

Hisar District Commission Holds Xiaomi India, Its Authorized Service Centre Liable For Failure To Rectify Phone's Manufacturing Defects

Live Law  

The District Consumer Disputes Redressal Commission, Hisar bench of Jagdeep Singh, Rajni Goyat and Amita Agarwal held Xiaomi Technology India Pvt. Seeking resolution, the Complainant contacted Amazon, who directed him to Golden Telecom, the authorized service centre of Xiaomi Technology India Private Limited, the manufacturer. Feeling aggrieved, the Complainant filed a consumer complaint in the District Consumer Disputes Redressal Commission, …

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19
5 months, 3 weeks ago

Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19

Live Law  

The District Consumer Disputes Redressal Commission, Ambala bench of Neena Sandhu and Vinod Kumar Sharma held Air India liable for deficiency in services for its failure to refund the ticket price following the cancellation of flights due to the COVID-19 pandemic. Observations by the District Commission: The District Commission noted that Air India argued it refunded Rs.70,021/- twice, accompanied by …

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount
5 months, 4 weeks ago

Thane District Commission Holds Amazon, Its Seller, FedEx Courier Liable For Failure To Deliver Product Or Refund Amount

Live Law  

The District Consumer Disputes Redressal Commission, Thane bench of Dr. Richa Bansod, B.B. Rasal and H.M. Badgujar held Amazon, its delivery executive, the seller, and FedEx Trade Networks Transport & Brokerage liable for deficiency in services for failure to deliver the product or refund the money to the Complainant. Subsequently, the Complainant filed a consumer complaint in the District Consumer …

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects
6 months ago

Bangalore District Commission Holds Xiaomi And Amazon Liable For Defective Redmi Note 8 With Manufacturing Defects

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban bench of Shivarama K, Rekha Sayannavar and Chandrashekhar S Noola held Xiaomi and Amazon liable for deficiency in services for selling a phone with a manufacturing defect to the Complainant. Feeling aggrieved, the Complainant approached the Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban, Karnataka and filed a consumer complaint against …

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
8 months ago

Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable

Live Law  

The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore bench comprising Vijaykumar M. Pawale, V. Anuradha and Renukadevi Deshpande held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. Feeling aggrieved, they filed a consumer complaint in the Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore against Amazon. Observations by the District Commission: The District …

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount
8 months, 3 weeks ago

Chandigarh: E-com firm fined for cancelling TV order after offering huge discount

Hindustan Times  

Terming the practice of first luring and then cancelling order as unfair trade practice, the District Consumer Disputes Redressal Commission has slapped a fine of ₹50,000 on e-commerce giant Amazon and a retailer. The remaining ₹ 25,000 has to be deposited in the consumer legal aid account head being maintained by the secretary, State Consumer Disputes Redressal Commission, Chandigarh. The …

Amazon, retailer fined ₹45,000 for refund delay of laptop: Here's what happened
8 months, 3 weeks ago

Amazon, retailer fined ₹45,000 for refund delay of laptop: Here's what happened

Hindustan Times  

A consumer court in Delhi imposed penalty of ₹45,000 on Amazon and a retailer for taking almost 18 months to issue a refund for a faulty laptop, it was reported reported Times of India. Delhi East District Consumer Disputes Redressal Commission said that the fine was imposed because it is Amazon's responsibility to ensure sale of authentic, defect-free products and …

Manufacturer Dutybound To Address Issues Even If Complaint Is Raised Through Intermediary, Chandigarh District Commission Order Samsung To Resolve Issues
8 months, 4 weeks ago

Manufacturer Dutybound To Address Issues Even If Complaint Is Raised Through Intermediary, Chandigarh District Commission Order Samsung To Resolve Issues

Live Law  

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh and Suresh Kumar Sardana directed Samsung to resolve the contentions raised by the Complainant regarding the malfunctioning of the AC within 30 days. The District Commission held that Flipkart had a duty to advise the Complainant to address the matter with Samsung for necessary repairs or to facilitate …

Failure To Repair ACs Within Warranty, Jaipur District Commission Holds LG, Its Dealer Liable For Deficiency In Service
9 months, 2 weeks ago

Failure To Repair ACs Within Warranty, Jaipur District Commission Holds LG, Its Dealer Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission-I, Jaipur bench comprising Nimal Sharma and Dr. Subesingh Yadav held LG Electronics liable for deficiency in services for failure to repair the ACs sold to the Complainant which were within the warranty period. Feeling aggrieved, the Complainant approached the District Consumer Disputes Redressal Commission-I, Jaipur and filed a consumer complaint against LG. Observations by …

Cancellation Of Bus An Hour Before Departure, Jodhpur District Commission Holds Travel Agency Liable
10 months ago

Cancellation Of Bus An Hour Before Departure, Jodhpur District Commission Holds Travel Agency Liable

Live Law  

The District Consumer Disputes Redressal Commission-II, Jodhpur bench comprising Shyam Sundar and Balveer Khurkhuria held Shri Nathnama Travel Agency liable for cancelling the passenger's bus at the last moment without any justifiable reason. Subsequently, he booked a ticket from Red Bus to return to Jodhpur, with a seat allotted by Shri Nathnama Travel Agency. Feeling aggrieved, the Complainant approached the …

Jodhpur District Commission Holds AU Small Finance Bank For Failure To Sanction Requested Amount Despite Issuing Acceptance Letter
10 months, 1 week ago

Jodhpur District Commission Holds AU Small Finance Bank For Failure To Sanction Requested Amount Despite Issuing Acceptance Letter

Live Law  

The District Consumer Disputes Redressal Commission-II, Jodhpur bench comprising Mr Shyam Sundar and Mr Balvir held AU Small Finance Bank Ltd. Liable for deficiency in service and unfair trade practice for failure to sanction the loan for the requested amount despite issuing a letter of acceptance to the Complainant, leading to a great financial loss to him. Observations by the …

Failure To Refund Air Ticket Price Booked During Covid-19, Hyderabad District Commission Directs Etihad To Process Refund, Pay Compensation
10 months, 1 week ago

Failure To Refund Air Ticket Price Booked During Covid-19, Hyderabad District Commission Directs Etihad To Process Refund, Pay Compensation

Live Law  

The District Consumer Disputes Redressal Commission-III, Hyderabad bench comprising Ram Gopal Reddy, J Shyamala and R Narayan Reddy held Etihad Airways liable for deficiency in services and unfair trade practices for failure to refund the air ticket price following the cancellation of flight due to COVID-19 restrictions. Upon learning of the reopening of US borders for international travel in November …

Failure To Resolve Issues With Amazon Pay Wallet, Kurukshetra District Commission Holds Amazon Seller Services Liable
10 months, 1 week ago

Failure To Resolve Issues With Amazon Pay Wallet, Kurukshetra District Commission Holds Amazon Seller Services Liable

Live Law  

The District Consumer Disputes Redressal Commission, Kurukshetra bench comprising of Dr. Neelima Shangla, Neelam and Ramesh Kumar held liable Amazon for failing to provide services of its wallet, Amazon Pay, to the Complainant in which he deposited Rs. Subsequently, the Complainant started facing difficulties in accessing his Amazon Pay account due to password-related issues. Feeling aggrieved, the Complainant then approached …

Annual Digest of Consumer Cases 2023: Part-III
11 months, 1 week ago

Annual Digest of Consumer Cases 2023: Part-III

Live Law  

STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA Handover Possession Of Flats Or Refund 22.6 Lakhs With Interest: Maharashtra State Commission Holds Someshwar Builders Liable For Deficiency In Service Case Title: Mr. Ravindra Bajirao Galande vs. Shri Someshwar Construction Companys and Developers The Maharashtra State Consumer Commission allowed the complaint filed against Shri Someshwar Builders and Developers and held it liable for …

Charging Rs. 15 Extra Despite Applicable Discount, Jaipur District Commission Holds Reliance Retail And Its Dealer Liable For Unfair Trade Practices
11 months, 2 weeks ago

Charging Rs. 15 Extra Despite Applicable Discount, Jaipur District Commission Holds Reliance Retail And Its Dealer Liable For Unfair Trade Practices

Live Law  

The District Consumer Disputes Redressal Commission-II, Jaipur bench comprising Shri Gyarsi Lal Meena and Smt. Hemlata Agrawal held Reliance Retail Limited and its dealer, Ranger Firms Limited liable for deficiency in service and unfair trade practice for charging Rs. Observations by the Commission: The District Commission noted that the Retailer and the Dealer unfairly charged excessive than the discounted price …

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product
11 months, 2 weeks ago

Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product

Live Law  

The District Consumer Disputes Redressal Commission, Udaipur bench comprising Shri Prakash Chandra Pagaria and Shri Jai Dixit directed Amazon to refund the purchase price of the shoes returned by the Complainant. The District Commission held that Amazon did not make an effort to clarify its contention regarding the return of the wrong product by the Complainant and its failure to …

Jodhpur District Commission Holds Foresta Café Liable For Failure To Provide Regular Drinking Water, Compelling Customers To Buy Bottled Water
11 months, 2 weeks ago

Jodhpur District Commission Holds Foresta Café Liable For Failure To Provide Regular Drinking Water, Compelling Customers To Buy Bottled Water

Live Law  

The District Consumer Disputes Redressal Commission-II, Jodhpur bench comprising Dr Shyam Sundar and Afsana Khan held Foresta Café, Jodhpur liable for failure to provide regular drinking water to customers, indirectly compelling them to buy bottled water for which they charge more than the bottle's M.R.P. On one hand, the District Commission has the reference to the Supreme Court's decision in …

Rejecting Return Request without Reasons, Chandigarh District Commission Holds Titan & Myntra Liable For Unfair Trade Practices
11 months, 4 weeks ago

Rejecting Return Request without Reasons, Chandigarh District Commission Holds Titan & Myntra Liable For Unfair Trade Practices

Live Law  

The District Consumer Disputes Redressal Commission-II, U.T. Sharma held Titan Company Limited and Myntra Designs Private Limited liable for unfair trade practices for rejecting the return request of the Complainant, within assigning any reason for the same. Immediately after delivery, the Complainant raised a return request with Myntra seeking a refund for the purchase. Observations by the Commission: On appreciating …

Hyderabad District Commission Holds Amazon And 3rd-Party Seller For Delivery Of Wrong Product And Failure To Return
1 year ago

Hyderabad District Commission Holds Amazon And 3rd-Party Seller For Delivery Of Wrong Product And Failure To Return

Live Law  

The District Consumer Disputes Redressal Commission-I, Hyderabad bench comprising Mrs B. Uma Venkata Subba Lakshmi, Mrs C. Lakshmi Prasanna and Mr B. Raja Reddy held Amazon and Appario Retail Private Limited, a listed 3rd-party seller liable for delivery and subsequent failure to return a smartwatch. Xtend/Xtend RTL Smart Watch with Alexa Built-in 1.69 from Appario Retail Private Limited, via the …

Dharamshala District Commission Holds Harman International And Online Seller Liable For Deficiency In Service
1 year, 1 month ago

Dharamshala District Commission Holds Harman International And Online Seller Liable For Deficiency In Service

Live Law  

The District Consumer Disputes Redressal Commission, Dharamshala bench comprising Mr Hemanshu Mishra, Ms Arti Sood and Shri Narayan Thakur held Consulting Rooms Private Limited and Harman International Private Limited liable for selling a defective JBL Bluetooth Soundbar and Subwoofer. The complaint sought a direction from the District Commission for the replacement of the defective Soundbar and subwoofer, along with compensation …

Bangalore District Commission Holds Bharathi Airtel Liable For Failure To Follow TRAI Regulations And Lack Of Clarity On Tariff Details
1 year, 1 month ago

Bangalore District Commission Holds Bharathi Airtel Liable For Failure To Follow TRAI Regulations And Lack Of Clarity On Tariff Details

Live Law  

The III Additional District Consumer Disputes Redressal Commission, Bangalore Urban bench comprising Sri Shivarama K and Sri Chandrashekar S Noola held Bharathi Airtel Limited liable for excessively charging two of their customers who bought an international roaming pack. The District Commission held that there was a lack of clarity regarding the charges and further, Airtel did not follow TRAI guidelines …

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs
1 year, 1 month ago

Fraudulent Electronic Transfer, Customer Not Liable, Bangalore District Commission Orders SBI To Refund, Pay Compensation And Legal Costs

Live Law  

The Additional District Consumer Disputes Redressal Commission-III, Bangalore bench comprising Sri Shivarama K., Sri Chandrashekar S. Noola and Smt. The District Commission cited a circular issued by the RBI which exempts customers from liability for unauthorized electronic banking transactions. Observations by the Commission: The District Commission held that the SBI had failed to safeguard the complainant's accounts and had not …

Chandigarh-I District Commission Holds Jakara International For Unfair Trade Practices
1 year, 2 months ago

Chandigarh-I District Commission Holds Jakara International For Unfair Trade Practices

Live Law  

The Chandigarh-I District Consumer Disputes Redressal Commission bench comprising Pawanjit Singh, Surjeet Kaur and Suresh Kumar Sardana held one visa consultant firm, Jakara International Pvt. Observations by the Commission: The District Commission found that the Complainant was entrapped by the immigration firm and shocked to discover that the college in question did not meet his expectations for the fees charged. …

Unilateral Payment Demands Amount to Unfair Trade Practice, Chandigarh District Commission Holds Indian Railway Welfare Organization Liable
1 year, 3 months ago

Unilateral Payment Demands Amount to Unfair Trade Practice, Chandigarh District Commission Holds Indian Railway Welfare Organization Liable

Live Law  

Recently, the Chandigarh District Consumer Disputes Redressal Commission-I bench comprising Pawanjit Singh, Surjeet Kaur and Suresh Kumar Sardana has directed the Indian Railway Welfare Organization to pay Rs 30,000 to the complainant for charging extra amount after the booking of the flat property. Brief Facts of the Case: Shyam Sunder Garg had booked a flat in the "Rail Vihar" housing …

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
1 year, 3 months ago

Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs

Live Law  

Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma and Anil Kumar Bamba noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. Vs. Gopal Krishan, First Appeal No.27 of 2017 where the National Consumer Dispute Redressal Commission held that online platforms like Amazon, even if serving …

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer
1 year, 3 months ago

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer

Live Law  

Recently, the bench of the Uttarakhand State Consumer Disputes Redressal Commission, consisting of Justice D.S. The District Commission had ordered KLM Airlines to pay Rs 9.2 Lakhs in compensation to the complainant, despite the airline not submitting a written statement. Consequently, he filed a consumer complaint before the District Consumer Disputes Redressal Commission, Pauri Garhwal, seeking compensation for the aforementioned …

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.
1 year, 10 months ago

District Consumer Disputes Redressal Commission, Chennai (South) Holds Dealer Liable For Selling Defective Goods.

Live Law  

The District Consumer Disputes Redressal Commission, Chennai comprising Mrs. B. Jijaa as President, Mr. T.R. The bench directed the Opposite Party to either replace the defective tiles of the Complainant’s house or to pay a sum of 4,18,080/- INR being the cost of the tiles and to pay a sum of 50,000/- INR as compensation for the deficiency in service …

'Unfair Trade Practice": Odisha State Consumer Dispute Redressal Commission Directs To Pay Rs. 40,000/-For Cancelling Confirmed Order
3 years, 10 months ago

'Unfair Trade Practice": Odisha State Consumer Dispute Redressal Commission Directs To Pay Rs. 40,000/-For Cancelling Confirmed Order

Live Law  

The Odisha State Consumer Dispute Redressal Commission found Amazon India guilty of 'unfair trade practice' for retracting an offer for sale of laptop at Rs. "Before floating an offer, the OP should have considered whether he was able to decide to issue the Background The case dates back to the year 2014, when Supriyo Ranjan Mahapatra, a law student, came …

Delivery Boy Tells South Delhi Customer His Amazon Order is Cancelled, Then Sells Off the Smartphone
4 years, 2 months ago

Delivery Boy Tells South Delhi Customer His Amazon Order is Cancelled, Then Sells Off the Smartphone

News 18  

A man working for an e-commerce platform has been arrested for allegedly duping a customer by falsely telling him that his order has been cancelled and promising him a refund, police said on Wednesday. In his police complaint, the complainant alleged that a delivery man working for Amazon had come to his house at Kidwai Nagar in South Delhi on …

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