Delhi HC upholds TRAI regulations mandating operators to compensate users for Call drops [Read Judgment]
A Division Bench of Delhi High Court on Monday upheld an order of the Telecom Regulatory Authority of India, mandating cellular operators to compensate subscribers for call drops from January 1, 2016.Dismissing a batch of petitions filed by Cellular Operators Association of India, and 21 telecom operators, the Bench, comprising Chief Justice G. Rohini and Justice Jayant Nath observed, “There. A Division Bench of Delhi High Court on Monday upheld an order of the Telecom Regulatory Authority of India, mandating cellular operators to compensate subscribers for call drops from January 1, 2016. The impugned regulation has been made in exercise of the power conferred under the Act, keeping in mind the paramount interest of the consumer… It is also relevant to note that the regulations do not penalize every call drop but is limited only to three call drops a day per consumer.” The Court ruled that TRAI is free to implement its decision from January 1, 2016 onwards, as it has not stayed the notification since the filing of the writ petition. “For the aforesaid reasons, particularly in view of the fact that the liability to compensate the consumers under the impugned regulations is limited only to originating calls with a cap of three calls per day per consumer and nominal compensation of one rupee for each call drop has been prescribed, we are unable to hold that the impugned regulations are manifestly arbitrary.
Delhi HC Dismisses Vodafone’s Appeal Against TRAI’s IUC Fixing [Read Judgment]
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