How Businesses Need To Manage Deskless Workers In This New Digital Normal

We have stepped into a challenging phase where everything is changing at a fast pace. Over the last few years, businesses in order to gain a competitive edge and fast-track digitisation are seen inclining more towards modern workforce management solutions and business models. When these deskless workers are enabled with digital tools which can support them in managing their work schedules, self-service shift swap, check-in and check-out, receive micro-training, request early clock out, accessibility to key company documents, and receive critical business developments. According to IDC Technology Spotlight: The Imperative and Value of Intelligence Workforce Management, modern workforce management technology when integrated with employee communications is aiding organisations to remain competitive in the current labour market. Another report by IDC’s FutureScape Report 2022 predicts that by 2023, 70 per cent of connected workers in task-based roles will use intelligence embedded in adaptive digital workspaces to engage clients/colleagues and drive enterprise productivity.