Is this the death of the self-checkout? As British supermarket removes self-service lanes, a host of US retailers consider following suit - after 15% of shoppers admit to STEALING through machines
1 year, 1 month ago

Is this the death of the self-checkout? As British supermarket removes self-service lanes, a host of US retailers consider following suit - after 15% of shoppers admit to STEALING through machines

Daily Mail  

Study by LendingTree found 15% of shoppers steal from machines - with Gen Z and Millennials most likely to do so They were promoted as a way to reduce staffing numbers, boost efficiency and speed up queues. In September, Walmart announced it was pulling self-checkout lanes from at least three of its stores in Albuquerque, New Mexico. In the industry this phenomenon is referred to as the 'shrink' In September, Walmart announced it was pulling self-checkout lanes from at least three of its stores in Albuquerque, New Mexico The crux of the problem, experts say, is that self-checkouts contribute to higher product losses from errors and intentional shoplifting. LendingTree chief credit analyst Matt Schulz said: 'Ultimately, retailers need to decide whether the self-checkout terminals are worth the risk. A recent report from the National Retail Federation found retailers lost approximately $78.4 billion to shoplifters last year This week it emerged that the UK supermarket Booths has removed automated checkouts in all but two of its 28 stores 'Sure, they can help the store save money because fewer people are needed to check out customers.

History of this topic

Supermarket chain voted best in the US is quietly removing self-checkouts - but experts question claim it's to improve customer service
2 months ago
The great self-checkout debate: As Brits admit to using scanners to steal and Asda and Morrisons start scrapping the technology, fashion giants Zara, Uniqlo and Primark are bringing them to the high s
4 months, 2 weeks ago
Massive U-turn as Dollar General ditches self-checkouts in 12,000 stores - but not because they care about customer service
7 months ago
Target is the latest big retailer to make a major U-turn on self-checkouts
7 months, 1 week ago
How a shoplifting crime wave is forcing the retreat of self-checkout
9 months, 2 weeks ago
Self checkouts at supermarkets make shoppers less loyal as they feel abandoned to do everything themselves, study finds
11 months, 2 weeks ago
'It hasn't delivered': The spectacular failure of self-checkout technology
11 months, 4 weeks ago
Love it or hate it, self-checkout is here to stay. But it’s going through a reckoning
1 year ago
Dollar General joins growing list of retailers, including Target and Costco, to reverse course on self-checkout due to shoplifting and machine costs after adding them to more than half its 19,000 stor
1 year ago
How temperamental self-service tills are leading to rise of middle-class shoplifters: Marks & Spencer boss warns well-off shoppers are walking out without paying when scanners fail to register their i
1 year, 1 month ago
Self-checkouts to blame for middle-class shoplifting, says M&S chairman
1 year, 1 month ago
Walgreens executive admits retail theft concerns are overblown: ‘Maybe we cried too much’
2 years ago

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