1 year, 8 months ago

Zoom updates policy: Customer data no longer used for AI model training

Video conferencing platform Zoom has responded to online criticism and modified its terms of service after a recent update raised concerns over AI training using customer data. In a blog post, Zoom announced the changes, reassuring users that it will not employ audio, video, or chat customer content for training artificial intelligence models without obtaining user consent. The adjustments were perceived as providing Zoom with broad control over customer data for AI training purposes. As part of the revisions, the company introduced a new section in its terms of service, which explicitly states that customer content will not be used to train artificial intelligence models without user consent.

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