CrowdStrike rejects Delta Air Lines claims over flight woes due to Microsoft global IT outage
The HinduCrowdStrike on Sunday rejected a claim by Delta Air Lines that it should be blamed for flight disruptions following a July 19 global outage sparked by a faulty update, and suggested it had minimal potential liability. "Additionally, CrowdStrike’s CEO personally reached out to Delta’s CEO to offer onsite assistance, but received no response," the letter said. Delta told U.S. lawmakers last week in a letter seen by Reuters that CrowdStrike’s faulty update "impacted more than half of Delta computers, including many of Delta’s workstations at every airport in the Delta network." The CrowdStrike letter added that if Delta files suit, it will need to answer "why Delta’s competitors, facing similar challenges, all restored operations much faster" and "why Delta turned down free onsite help from CrowdStrike professionals who assisted many other customers to restore operations much more quickly than Delta."
History of this topic
Microsoft CrowdStrike IT outage | Delta facing class action lawsuit; customers seeking refunds
The Hindu
Microsoft hits back at Delta after the airline said last month’s CrowdStrike outage cost it $500 million
The HinduCrowdStrike and Delta fight over who’s to blame for the airline canceling thousands of flights
Associated Press
Pete Buttigieg speaks on the ongoing impact of the Crowdstrike outage on airlines
NPR
Crowdstrike-related IT outage affected 8.5 million Windows devices: Microsoft
Hindustan Times
Don’t Fall for CrowdStrike Outage Scams
Wired
Crowdstrike CEO issues apology for 'mother of all outages' - but admits it could be hours before systems are back online
Daily MailDiscover Related
