Train delays cost ScotRail more than £100,000 in two months, figures show

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Sign up to our free Morning Headlines email SIGN UP I would like to be emailed about offers, events and updates from The Independent. This is a significant bill for the service to have racked up in just two months, an ill omen for the state of Scotland’s nationalised railway Jill Reilly, Lib Dems The Lib Dems said the figures show that in the first two periods of the 2016/17 financial year, ScotRail’s Delay Repay scheme paid out £54,676.42, with more than £45,000 paid out in the same periods of 2017/18. “This is a significant bill for the service to have racked up in just two months, an ill omen for the state of Scotland’s nationalised railway. “For the good of the planet, the Government must ensure that all services are running once more and that the trains are arriving on time.” Phil Campbell, ScotRail’s head of customer operations, said: “Providing the best possible service for customers is at the heart of the work we do, and our Delay Repay guarantee is an important part of that. “We are hopeful that the pay offer will be accepted and encourage Aslef members to vote in favour so that we can refocus our efforts on attracting more people back to the railway as we recover from the impact of the pandemic and deliver for customers.” A Transport Scotland spokesman said: “When a service is cancelled or delayed passengers are fully entitled to apply for a refund under the ScotRail Delay Repay guarantee and the Scottish Government continues to support this.