Articles for Flight Credits

Alan Joyce to stand down as Qantas chief executive after tumultuous week
1 year, 3 months ago

Alan Joyce to stand down as Qantas chief executive after tumultuous week

ABC  

Alan Joyce will leave Qantas on Wednesday after a tumultuous week for the airline. Key points: Alan Joyce will step down within 24 hours He says the company must focus on its renewal Mr Joyce says he is proud of many things he did as chief executive of the airline Qantas announced his early departure saying Mr Joyce would bring …

Board Company Airline Million Chief Qantas Kaine
Inside Qantas' turbulent week of lawsuits, Qatar Airways questions, Senate hearings and flight credit backflips
1 year, 3 months ago

Inside Qantas' turbulent week of lawsuits, Qatar Airways questions, Senate hearings and flight credit backflips

ABC  

Alan Joyce thought he was leaving Australia's flying kangaroo in great shape. After Mr Joyce's opening statement, he was immediately questioned by Senator Hume about Qatar and the federal government's decision to block their extra flight requests, referencing comments by Assistant Treasurer Stephen Jones that it was done to keep Qantas profitable. Mr Joyce was also asked by Greens senator …

Labor Senate Flight Airline Million Qantas Turner
Qantas removes expiry date on $570m worth of flight credits after backlash, as ACCC accuses airline of selling tickets for cancelled flights
1 year, 3 months ago

Qantas removes expiry date on $570m worth of flight credits after backlash, as ACCC accuses airline of selling tickets for cancelled flights

ABC  

Qantas has removed the expiry dates on $570 million worth of COVID travel credits owed to Australian and international customers that were issued up until September 30, 2021, which were due to run out at the end of the year. Despite this, Qantas did not remove the flight from sale until March 27, 2022, and did not inform existing ticketholders …

Sale Flights Senate Los Angeles Date Flight Qantas
Virgin Australia says more Qatar Airways flights would lower airfares, Flight Centre says 'no logic' to decision to block Qatar flights
1 year, 3 months ago

Virgin Australia says more Qatar Airways flights would lower airfares, Flight Centre says 'no logic' to decision to block Qatar flights

ABC  

Virgin Australia boss Jayne Hrdlicka says allowing Qatar Airways to increase the number of flights into Australia would lower airfares and boost tourism. Key points: Virgin Australia's boss calls for Qatar Airways to be allowed to increase its flights to major capital cities Flight Centre's chief executives slams the government's decision to reject Qatar's application On Monday, Qantas CEO Alan …

Australia Flights Flight Qantas Decision Virgin Qatar Airways
As Alan Joyce prepares to take flight from Qantas, taxpayers are left to foot the bill
1 year, 3 months ago

As Alan Joyce prepares to take flight from Qantas, taxpayers are left to foot the bill

ABC  

This wasn't the heroic ending he envisioned. Qantas accused of 'misleading the Australian public' over flight credits Photo shows Close up of Qantas chief executive Alan Joyce speaking to the media at a press event. Qantas has reported a mammoth $1.7 billion profit after years of COVID-induced turbulence, but once-loyal customers say the airline's recent actions put it at odds …

Pandemic National Senate Flight Airline Billion Bill
Qantas accused of 'misleading the Australian public' after confirming $100 million worth of flight credits owed to Jetstar customers
1 year, 3 months ago

Qantas accused of 'misleading the Australian public' after confirming $100 million worth of flight credits owed to Jetstar customers

ABC  

Qantas has admitted to not disclosing the true value of unredeemed flight credits, during a fiery Senate committee hearing in Melbourne, after outgoing chief executive Alan Joyce was accused of "misleading the Australian public". Key points: Qantas boss Alan Joyce faced questions over rising profits and airfares despite growing customer dissatisfaction Jetstar CEO Steph Tully confirmed the airline owes $100 …

Flights Senate Prime Minister Million Qantas Senator Photo
Qantas faces class action lawsuit for not refunding tickets for COVID cancelled flights
1 year, 4 months ago

Qantas faces class action lawsuit for not refunding tickets for COVID cancelled flights

ABC  

Qantas has been hit with a class action lawsuit seeking millions of dollars in refunds and compensation for customers who had flights cancelled following the COVID outbreak. Key points: The lawsuit alleges Qantas breached consumer laws by failing to immediately issue refunds About $400 million in credits remain with Qantas after $1 billion were claimed Qantas rejected the allegations and …

Refunds Airline Billion Qantas Customers Credits Refund
Airlines extend expiry dates as travellers struggle to redeem billions in flight credits
2 years, 1 month ago

Airlines extend expiry dates as travellers struggle to redeem billions in flight credits

ABC  

After nearly three years of COVID-induced travel disruptions, Yunzhou Li can finally embark on her study trip to Paris. A Virgin customer service representative told her that credits issued before Virgin went into voluntary administration in April 2020, which are called future flight credits, are not allowed to book international long-haul flights, she said. A spokesperson said "we apologise that …

Travel Consumer Credit Airlines Bird Flight Qantas
ACCC investigates allegation Qantas's flight credit policy 'unfair and unworkable'
2 years, 8 months ago

ACCC investigates allegation Qantas's flight credit policy 'unfair and unworkable'

ABC  

A consumer advocacy group has lodged a formal complaint with the Australian Competition and Consumer Commission about Qantas's flight credit policy. Key points: Choice says the Qantas flight credit policy may have unfair contract terms Qantas currently holds $1.4 billion in flight credits The ACCC is investigating the policy and has sought information from consumers Choice said the airline's flight …

Credit Flights Price Flight Qantas Customers Choice
Airlines urged to improve flight credit schemes as travellers face 'insurmountable hurdle'
2 years, 11 months ago

Airlines urged to improve flight credit schemes as travellers face 'insurmountable hurdle'

ABC  

Pauline Harbaugh and her US-born wife Christy have been separated from their family overseas for more than two years. Key points: Travel credits issued in 2020 may be expiring soon Consumers want to see flight credit schemes improved Experts call for stronger regulations and law reform The couple would normally visit them every year, but the COVID-19 pandemic saw their …

Travel Travel Restrictions Flights Airlines Flight Covid Qantas
Airlines aren’t making it easy to use covid credits
3 years, 11 months ago

Airlines aren’t making it easy to use covid credits

Live Mint  

A credit from a store is usually straightforward. Starting March 3, flight credits became one shot—if you rebook for a trip less expensive than your original ticket, United pockets the difference. Spokeswoman Maddie King says United will, under some circumstances, switch a customer’s flight credit to a travel certificate if requested. Unlike United, American’s new flight credits don’t lose value …

Travel Airlines Trip Martin United King Original