New Delhi: With the rise in consumer grievances, the Department of Consumer Affairs has stepped up its efforts to resolve issues more efficiently. The National Consumer Helpline has expanded its convergence programme, partnering with over 1,000 companies across sectors like e-commerce, travel, banking, FMCG, and automobiles to speed up the resolution of consumer complaints, the department said in a statement …
The Union consumer affairs ministry on Monday directed hotels and restaurants to not add service charges automatically or by default to the bill. “The guidelines issued by CCPA stipulate that hotels or restaurants shall not add service charge automatically or by default in the food bill. No hotel or restaurant shall force a consumer to pay the service charge and …
