Jet-lagged and exhausted, LeVar Burton rallied his youthful energy as he exited customs at New York’s JFK airport and climbed into a waiting limo. If “Reading Rainbow” delivered on its promise that a children’s show focused on the joy and value of reading could be set in the real America rather than on Sesame Street or in Mister Rogers’ neighborhood, …
New York CNN Business — No one has ever confused the service at fast food joints for luxury hotels. But two decades ago, Chick-fil-A borrowed a tactic from The Ritz-Carlton that would become a central element of its brand culture: Employees replying to customers who thank them by saying “my pleasure,” instead of “you’re welcome” or “no problem.” Although it’s …
