
With an eye on next 200 mn internet users, Flipkart introduces Hindi interface
Live MintNew Delhi: Flipkart on Tuesday announced the introduction of Hindi interface on its platform to make it more engaging and meaningful for the next 200 million customers coming online to experience e-commerce in a more inclusive and seamless manner. The Hindi interface, brought about after months of intensive research, takes a holistic approach of understanding the needs and requirements of the native language customers coming online, primarily from tier-2 and -3 cities and are more comfortable using the internet economy in their native language. As industry research suggests that 90% of new internet users in India are native language speakers, it becomes imperative to offer a native e-commerce experience to impart familiarity, comfort and aid in decision making. The Walmart-owned e-commerce platform conducted months of intensive research to understand how best Indian languages can be leveraged to offer a more native experience in bringing customers online and improve their e-commerce experience.
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