Airline sued over ‘absolutely disgusting’ business class seat
The IndependentSign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy A passenger is taking Emirates to a small claims court in the UK over his “grubby” AU$3,240 business class seat. Brodie Chapman, 20, claims that the airline mis-sold his ticket, after he boarded to find an “absolutely disgusting” plane and a seat that didn’t even recline. Emirates’ customer services team offered Mr Chapman 20,000 Skyward Miles as compensation, reportedly telling him that they “do specify on our website that products and services may vary on actual flights depending on routes and aircraft configuration”. An Emirates spokesperson told The Independent: “Emirates stands by its high-quality products and services, and we are currently delivering a multi-billion dollar retrofit programme on our Airbus A380 and Boeing 777 aircraft, as part of our commitment to ensure that customers ‘Fly Better’ for years to come.
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Emirates passenger awarded £6,870 in compensation after business class seat didn’t match his expectations
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