Customer Feedback On Social Media Platforms Like 'X' Acceptable Mode Of Registering Complaints Against Service Provider: Telangana HC
2 days, 5 hours ago

Customer Feedback On Social Media Platforms Like 'X' Acceptable Mode Of Registering Complaints Against Service Provider: Telangana HC

Live Law  

Telangana High Court has said that social media complaints cannot be viewed as lacking gravity as opposed to formal written complaints, adding that complaints/customer feedback on social media is a well accepted form of complaint registration and an ostrich stance cannot be adopted to not view such complaints seriously. Justice Moushumi Bhattacharya in her order said, "The complaints on social media cannot be seen as lacking in gravity as opposed to formal written complaints. Complaints/customer feedback on social media is an accepted mode of registering complaints against a service provider and the petitioner cannot adopt an ostrich policy in today's time on the pretext that social media complaints do not deserve to be treated with seriousness." The order was passed in a writ petition filed by a railway vendor whose licence to operate a tea-stall at Secunderabad railway station was allegedly cancelled with immediate effect without issuing notice or following due procedure, after acting on a complaint against the petitioner on social media–specifically on Twitter.

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History of this topic

X factor: On the X appeal in the Karnataka High Court
10 months, 3 weeks ago

X factor: On the X appeal in the Karnataka High Court

The Hindu  

That the use of Internet shutdowns and arbitrary curbs on free speech on social media have become a rampant tool for those in power is evident in the manner in which the Bharatiya Janata Party-led State governments of Haryana and Rajasthan and the Union government have dealt with the farmer protests. The Union government, on the other hand, has used …

Kashmir netizens face action over social media posts ahead of Supreme Court’s verdict on Article 370
1 year, 1 month ago

Kashmir netizens face action over social media posts ahead of Supreme Court’s verdict on Article 370

The Hindu  

The Jammu and Kashmir Police launched a crackdown on netizens and booked scores in Kashmir ahead of the Supreme Court’s verdict on Article 370. A police spokesperson said one person from north Kashmir’s Baramulla faced legal proceedings for his social media posts. “The action is in response to his uploading hateful videos containing inflammatory and seditious statements on social media …

Portal opened for complaints against decisions of social media platforms
1 year, 10 months ago

Portal opened for complaints against decisions of social media platforms

The Hindu  

The Ministry of Electronics and Information Technology on February 28 launched the Grievance Appellate Committee portal under the IT Rules, 2021, allowing people who are dissatisfied with complaints to social media companies on content takedown requests, to be heard by one of three Committees constituted by the government. The Information Technology Rules, 2021 were amended last year to require social …

'Busybodies Feel They Can Comment Anything In Social Media' : Kerala High Court Directs Registry To Act Against Ex-Judge's FB Posts
3 years ago

'Busybodies Feel They Can Comment Anything In Social Media' : Kerala High Court Directs Registry To Act Against Ex-Judge's FB Posts

Live Law  

The Kerala High Court on Thursday condemned the conduct of former judicial officer S. Sudeep for making a series of "vile" Facebook posts attacking the Court and its orders.However, Justice Devan Ramachandran refused to initiate contempt of court proceedings against him, saying that the Court didn't wish to give him undue publicity. The Kerala High Court on Thursday condemned the …

[Communal Hashtags] Twitter Tells Telangana HC It Is Not Amenable To Writ Jurisdiction In India, Seeks Safe Harbour Protection Under IT Act
4 years, 3 months ago

[Communal Hashtags] Twitter Tells Telangana HC It Is Not Amenable To Writ Jurisdiction In India, Seeks Safe Harbour Protection Under IT Act

Live Law  

Micro-blogging platform Twitter Inc. has disputed the application of writ jurisdiction over it, in a plea before the Telangana High Court against trending of "communal hashtags" on the platform. However, the Court remarked that that mere removal of the impugned content is "not sufficient" and Twitter must enter appearance. 'Mere Removal Of Content Not Sufficient': Telangana HC Asks Twitter To …

‘Strike a balance’: Supreme Court’s advice to Centre on framing social media rules
5 years, 3 months ago

‘Strike a balance’: Supreme Court’s advice to Centre on framing social media rules

Hindustan Times  

The Supreme Court has given the Union government three weeks to submit details of its progress in coming up with regulations to prevent misuse of social media, while protecting the privacy of individuals. Supreme Court has given the Centre three weeks to file an affidavit on regulating fake news and messages on social media platforms such as Facebook and WhatsApp …

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