Photos: Southwest Airlines meltdown worsens; California airports hit hard with mass cancellations
1 year, 11 months ago

Photos: Southwest Airlines meltdown worsens; California airports hit hard with mass cancellations

LA Times  

As chaos at Southwest Airlines brought misery to thousands of frustrated travelers and growing scrutiny from U.S. regulators and lawmakers, many in the aviation industry said the massive cancellation of flights by the nation’s largest domestic carrier was far from surprising. Rosanna Domingo, 68, arrives at LAX on Wednesday, after facing Southwest Airlines flight cancellations trying to reach Long Beach airport from New Mexico. Luis Hernandez, left, and Ruth Hernandez wait at LAX with their dog, Sissi, for a ride home to Torrance after their Southwest Airlines flight to Omaha was canceled on Tuesday. Kate Schelter waits for ticket refunds at LAX on Tuesday after Southwest canceled her family’s flight from Oakland the day before. Zoe Schelter, 12, and Milo Schelter, 9, wait with their bags at LAX on Tuesday as their mother tries to get refunds for their canceled Southwest Airlines flight.

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History of this topic

‘It was horrible’: Stranded Southwest passengers still waiting to recoup costs from airline meltdown
1 year, 11 months ago

‘It was horrible’: Stranded Southwest passengers still waiting to recoup costs from airline meltdown

LA Times  

Only weeks after a Southwest Airlines meltdown led to thousands of canceled flights and stranded passengers, the nation’s air travel system was briefly interrupted Wednesday due to an outage in the computer system used by the Federal Aviation Administration to give pilots vital information before they take off. “I am trying to be patient and give them a chance to …

Stranded Southwest fliers face days of waiting as anger, scrutiny over meltdown grow
1 year, 11 months ago

Stranded Southwest fliers face days of waiting as anger, scrutiny over meltdown grow

LA Times  

Travelers stranded by the meltdown at Southwest Airlines face days of waiting as the airline struggles to rebuild systems battered by holiday storms and faces growing anger and scrutiny from Congress and federal regulators about how the debacle happened. In a video posted to Twitter shortly after 5 p.m., Jordan apologized and said the airline is doing everything it can …

Horror stories, misery at LAX and Burbank airport as Southwest meltdown strands thousands
1 year, 11 months ago

Horror stories, misery at LAX and Burbank airport as Southwest meltdown strands thousands

LA Times  

Southwest Airlines passenger Amanda Gevorgyan looks for her luggage at Los Angeles International Airport on Tuesday. “I don’t know why Southwest couldn’t let us know and why we had to find out ourselves.” Ramos Jr. said he and his wife called customer service on Monday and were “put on hold for three hours” before being rescheduled for a flight that …

Mass Southwest Airlines cancellations strand travelers, cause chaos at airports
1 year, 11 months ago

Mass Southwest Airlines cancellations strand travelers, cause chaos at airports

LA Times  

Southwest Airlines canceled more than 2,900 flights Monday, disrupting holiday plans across the country, stranding passengers and causing chaos at some airports as much of the nation continued to suffer through the after-effects of a historic winter storm. The airline blamed the extreme weather for the cancellations, adding in a statement “our heartfelt apologies for this are just beginning.. We …

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