Swiggy, Zomato hike delivery boy salaries as competition grows

New Delhi: Next time you order food from Swiggy or Zomato, don’t be surprised if the delivery boy serves you with a smile. “As Swiggy continues to witness a strong growth in the number of monthly orders, our delivery partners have been able to carry out a higher number of deliveries,” a spokesperson for Swiggy said by email. “Since they are paid per order, the increase in number of orders fulfilled by them has resulted in an increase in pay-outs.” The spokesperson said Swiggy has one of the largest food delivery networks in the country with around 55,000 delivery partners across 15 cities. He said any increase in incomes of food delivery staff “depends on factors such as money per transaction, utilization, supply, number of transactions per hour and number of hours.” “If a partner is online for more hours, they increase their supply hours, which means they get more tasks to complete, thereby increasing their earnings on the platform,” said Biswas. “Increasing any one of these variables, would lead to a compounding effect, even if it might look like a minor change.” Uber Eats India head Bhavik Rathod said that incentives for the company’s delivery staff typically vary by the hour and also depend on areas where they deliver.