Uber asked to pay Rs 54,000 to Delhi man after failing to provide him cab on schedule time
1 month ago

Uber asked to pay Rs 54,000 to Delhi man after failing to provide him cab on schedule time

India Today  

An Uber user from Delhi recently won a case against the ride-hailing app for failing to provide a cab on time, causing him to miss his flight. The case, addressed by the Delhi State Consumer Disputes Redressal Commission, directed Uber to compensate the complainant Rs 54,000. The complaint was filed in 2022 after the user missed his flight because the booked Uber cab did not arrive, which the court termed a ‘deficiency in service’ and cited the company’s lack of accountability. The incident reportedly happened in November 2022 when Upendra Singh booked an Uber cab at 3:15 a.m. to reach Delhi Airport for a flight to Indore. The court has ordered Uber to give compensation including Rs 24,100 for Singh’s financial loss and inconvenience, and an additional Rs 30,000 to cover mental distress and legal costs incurred during the process.

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History of this topic

Uber asked to pay ₹54,000 to Delhi resident for failing to provide cab on time
1 month ago

Uber asked to pay ₹54,000 to Delhi resident for failing to provide cab on time

Hindustan Times  

The Delhi State Consumer Disputes Redressal Commission has upheld a district commission ruling that ordered cab service aggregator Uber to compensate a complainant for not providing a cab on time and its failure to address the issue by merely classifying it as a “deficiency in service”. In October 2023, the district commission asked the company to pay ₹24,100 as compensation …

Delhi State Commission Rules That Non-Arrival Of Uber Taxi On Time And Subsequently Not Redressing Issue Amounts To Deficiency In Srvice
1 month, 1 week ago

Delhi State Commission Rules That Non-Arrival Of Uber Taxi On Time And Subsequently Not Redressing Issue Amounts To Deficiency In Srvice

Live Law  

The Delhi State Consumer Disputes Redressal Commission bench presided by Justice Pinki and Sangeeta Dhingra Sehgal has upheld the order passed by the District Commission which held that non-arrival of Uber taxi on time and subsequent failure to resolve the issue is a 'deficiency in service' on the part of Uber India Systems Pvt. The Commission observed that there was …

Delhi has banned Uber and Ola cabs with some number plates, riders must be careful while booking their cabs
1 year, 2 months ago

Delhi has banned Uber and Ola cabs with some number plates, riders must be careful while booking their cabs

India Today  

It's that time of year again when the Delhi NCR region is grappling with dense smoke and pollution caused by agricultural waste burning and other sources. In an effort to tackle the worsening air quality, the Delhi government on Wednesday banned the entry of non-Delhi registered commercial cabs booked through Ola, Uber, and other taxi aggregator apps into the national …

Bike-Taxis : Supreme Court Gives Delhi Govt Time Till Sep 30 To Notify 'Motor Vehicle Aggregator & Delivery Service Provider Scheme'
1 year, 4 months ago

Bike-Taxis : Supreme Court Gives Delhi Govt Time Till Sep 30 To Notify 'Motor Vehicle Aggregator & Delivery Service Provider Scheme'

Live Law  

The Supreme Court on Monday extended the time granted to the Delhi Government to finalise the Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme, 2023 for regulation of two wheeler aggregators till September 30th.The application filed by the Delhi Government for extension of time was allowed by a division bench of Justice Aniruddha Bose and Justice Bela M. The …

Big Blow to Cab Aggregators As Supreme Court Says No to Bike Taxis in Delhi, Stays HC’s Order
1 year, 6 months ago

Big Blow to Cab Aggregators As Supreme Court Says No to Bike Taxis in Delhi, Stays HC’s Order

News 18  

The Supreme Court on Monday put on hold a Delhi High Court order staying a notice of the city government to bike-taxi aggregators, Rapido and Uber, and allowing them to operate without aggregator licenses till the final policy has been notified. The AAP government has challenged in the Supreme Court the May 26 order of the Delhi High Court asking …

Uber charges Rs 1525 from a Delhi based customer for just 21 kms, here is what happened next
1 year, 9 months ago

Uber charges Rs 1525 from a Delhi based customer for just 21 kms, here is what happened next

India Today  

If you are a frequent cab user, chances are that you must have felt that the fare was too high for your ride. However, when a Delhi-based woman was charged Rs 1,525 for a 21 km trip within the city, she decided to raise the issue with the company and got a response that you wouldn't expect. Uber overcharges customer …

Mumbai Consumer Forum Holds Uber Liable For Driver's Negligence Leading Passenger To Miss Her Flight
2 years, 2 months ago

Mumbai Consumer Forum Holds Uber Liable For Driver's Negligence Leading Passenger To Miss Her Flight

Live Law  

Holding the cab aggregator responsible for the driver's negligence, a Consumer Disputes Redressal Forum in Thane directed Uber India to pay a lawyer Rs. The forum held that the complainant was Uber's consumer under the Consumer Protection Act 2019 and the driver was merely an agent appointed by the cab aggregator. "it is proved that the third party contractor is …

Uber told to pay rider Rs 20,000 in Mumbai because the cab delayed her and she missed her flight
2 years, 2 months ago

Uber told to pay rider Rs 20,000 in Mumbai because the cab delayed her and she missed her flight

India Today  

A consumer court in Mumbai has found Uber India guilty of failing to provide right services to a rider and has ordered it to pay Rs 20,000 to the complainant who missed her flight due to the delay caused by the cab service. The airport was around 36 km away from her residence, so Sharma booked a ride from Uber …

Govt asks Uber India to take action against erring drivers
5 years, 6 months ago

Govt asks Uber India to take action against erring drivers

Live Mint  

The Social Justice and Empowerment Ministry has asked Uber India to take action against erring drivers after a disability rights activist alleged he was "treated horribly" by two drivers of the app-based cab aggregator in Chennai. The Department of Empowerment of Persons with Disabilities in the ministry has taken a strong note of Arman Ali's Facebook post wherein he alleged …

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