Ozonetel integrates ChatGPT into contact centres
Deccan ChronicleHyderabad: Hyderabad-headquartered Ozonetel, a customer experience platform provider, has built contact centre solutions leveraging ChatGPT and generative AI. With ChatGPT-powered contact centres, businesses will be able to harness the intelligence gathered from millions of customer interactions to transform agent efficiency, drive personalised customer experiences, and achieve higher client satisfaction. We believe the integration of ChatGPT into contact centers will bring about a shift in their efficiency and revolutionise customer experiences,” said Chaitanya Chokkareddy, chief product officer at Ozonetel. Contact centres will be able to build intelligent knowledge repositories surpassing traditional keyword search to equip agents with precise and contextual information rapidly and at scale.
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