Articles for Customer Experience

Personal Loan: How is technology transforming the borrowing experience?
1 week, 3 days ago

Personal Loan: How is technology transforming the borrowing experience?

Live Mint  

The use of technology in the financial sector has revolutionised the entire process of borrowing and transformed the user experience to a new level. From a quick and efficient process of submitting loan applications to customised offers, technology has simplified the entire personal loan application journey. Online loan applications Now it is no longer necessary to go to the bank’s …

Application Loan Personal Loan Process Your Profile Your Queries Technology Transforming
Best Betting Apps 2024
3 weeks, 4 days ago

Best Betting Apps 2024

The Independent  

Long gone are the days when you had to head to a physical bookies to place a wager. Betting apps Best for BetVictor Football betting BetUK Horse racing betting Bet365 Golf betting William Hill Tennis betting Betfred Rugby betting BoyleSports Accumulators Unibet Bet builders Kwiff Cash out Bet365 Live streaming To find out more about our process and gambling responsbily …

Horse Racing Live Streaming Racing Customer Experience Betting Apps Horse
‘Focusing on integrating AI into all products to enhance customer experience’ says BenQ India MD Rajeev Singh
3 weeks, 6 days ago

‘Focusing on integrating AI into all products to enhance customer experience’ says BenQ India MD Rajeev Singh

Live Mint  

Artificial Intelligence is everywhere—on smartphones, tablets, and laptops. In an exclusive interaction with Mint, BenQ India MD Rajeev Singh talked about the company's plans of adding artificial intelligence to all its products, upcoming product launches and more. BenQ focuses on integrating AI to enhance customer experience: Outlining BenQ's plans of adding artificial intelligence to all its products, Singh said, “Our …

India Products Customer Experience Content Singh Ai Benq
AI-Powered Customer Journey Optimization: A Personalized Approach to Building Lasting Connections
1 month, 3 weeks ago

AI-Powered Customer Journey Optimization: A Personalized Approach to Building Lasting Connections

Live Mint  

AI is revolutionizing customer experiences by creating highly personalized journeys that resonate with each customer. With the help of AI, businesses can now deliver experiences that feel personal, relevant, and memorable. AI is paving the way for a future where every customer feels valued at every touchpoint.

Entertainment Technology AI Customer Experience New York City
Rural RIA Seeks to Build Account Aggregator Platform to Empower Farmers
1 month, 3 weeks ago

Rural RIA Seeks to Build Account Aggregator Platform to Empower Farmers

Live Mint  

Rural India-focused RIA aims to build an account aggregator platform to provide a consumer-focused AA service. The platform will allow users to see all their financial data in one place, across asset classes and investment products. This will solve the problem of limited data access and improve financial planning for users.

Law Finance Customer Experience Data Sharing Sangli
Marketing Automation: Unveiling the 4 Game-Changing Benefits Driving Business Growth
1 month, 4 weeks ago

Marketing Automation: Unveiling the 4 Game-Changing Benefits Driving Business Growth

Times of India  

Marketing automation is a powerful tool that can help businesses grow by automating tasks and creating personalized customer journeys. It can help businesses achieve high click-through rates, increase revenue, and improve customer experience. Here are four ways that marketing automation can drive business growth:

Customer Experience Marketing Automation Business Growth Data-Driven Marketing
CX now a must for brands to keep customers hooked
3 months, 2 weeks ago

CX now a must for brands to keep customers hooked

Hindustan Times  

How many of us have been hounded at various retail outlets – from value fashion to premium departmental stores to car dealers -- to rate their service experience online by clicking on links? CX is a relatively new domain in India, says Abhijit Avasthi, founder, Sideways Consulting, that claims to be more than an advertising agency resolving growth issues for …

India Customer Experience Brand Experience Customers Brands Customer
Timeless Growth: Titan Sees 25% CAGR in Luxury Watch Sales With Helios
4 months, 2 weeks ago

Timeless Growth: Titan Sees 25% CAGR in Luxury Watch Sales With Helios

Deccan Chronicle  

Hyderabad: Hyderabad’s Helios chain from Titan Company Ltd, is broadening its market scope in Telangana through the opening of seven new stores. Shukla said, “We are excited about the growth prospects in India, and we are committed to offering our consumers the best possible experience.” Titan Company Ltd has a strong presence in South India, with Hyderabad being one of …

India Growth Hyderabad Focus Customer Experience Company Watches
Living spaces and their correlation to productivity at work through the concept of ROX
5 months, 2 weeks ago

Living spaces and their correlation to productivity at work through the concept of ROX

Hindustan Times  

The place where we live is called home and it is the only place where we feel stress-free, comfortable, and relaxed, away from the outside world. Similarly, if an employee is provided with a comfortable living space for work, it can directly impact their performance, enhancing employee experience, and ultimately improving customer experience. Consequently, in recent times, several businesses have …

Productivity Customer Experience Customer Satisfaction Experience Employee Better Customer
REVE Chat to participate in the Conversational AI and Customer Experience Summit, Bengaluru
8 months, 2 weeks ago

REVE Chat to participate in the Conversational AI and Customer Experience Summit, Bengaluru

India TV News  

REVE Chat, a Singapore-based venture, is going to showcase its AI-powered customer engagement platform at the upcoming Conversational AI & Customer Experience Summit 2024. Conversational AI & Customer Experience Summit is a premier event designed for professionals seeking to explore the convergence of conversational AI and its transformative impact on customer experience. We are going to showcase REVE Chat’s AI-powered …

India Bengaluru Bangladesh Customer Experience Ai Customer Chat
How Walmart’s CTO gets tech to adapt to the customer
9 months, 2 weeks ago

How Walmart’s CTO gets tech to adapt to the customer

Live Mint  

BENGALURU : Walmart Inc. has invested billions of dollars in technology, both to improve the online shopping experience as well as to automate two-thirds of its stores by the end of 2026. Suresh Kumar, Walmart’s global chief technology officer, says technology is all about reducing friction for customers as they shop. In an interview with Mint, Kumar, who graduated from …

Technology India Data Customer Experience Supply Chain Kumar Walmart
Last-Mile Delivery: How Tech and Empathy Are Redefining Customer Experience
1 year ago

Last-Mile Delivery: How Tech and Empathy Are Redefining Customer Experience

News 18  

In the era of smartphones, Deloitte predicts 1 billion smartphone users in India by 2026, with rural areas leading the charge. As major segments like D2C and B2B witness explosive growth, gig workers and tech innovations are at the forefront of delivering impeccable customer service. Here’s how delivery drivers build strong customer relations: Tech-Powered Personalization Tech-enabled solutions empower delivery executives …

Delivery Workers Customer Experience Gig Workers Customer Gig Experience Tech
Edelweiss Tokio Life Insurance top boss Sumit Rai on work, productivity, and managing stress in an ROX-driven industry
1 year, 1 month ago

Edelweiss Tokio Life Insurance top boss Sumit Rai on work, productivity, and managing stress in an ROX-driven industry

Hindustan Times  

Our home is more than just a safe haven that keeps us protected from the turbulence we see in the outside world, whether professionally or otherwise. In a recent video, Sumit Rai, Managing Director and Chief Executive Officer, Edelweiss Tokio Life Insurance, spoke about the correlation between living space – whether at home or at the workplace – and productivity, …

Technology Insurance Stress Life Work Customer Experience Experience
Creating a next-level customer experience that drives innovation
1 year, 1 month ago

Creating a next-level customer experience that drives innovation

The Independent  

Wesco is a Business Reporter client. At Wesco and Eaton, we’ve channelled that passion for becoming a valued, trusted partner into innovation and experience centres specifically designed to solve our customers’ challenges. At Eaton’s experience centres, customers learn about industry best practices and the latest innovations through hands-on demos and training in multiple application environments. The Wesco Innovation Center also …

Innovation Power Customer Experience Goals Help Solutions Eaton
Managing online returns: the challenges retailers face today
1 year, 7 months ago

Managing online returns: the challenges retailers face today

The Independent  

Loop is a Business Reporter client. Business Reporter: Loop There are two key challenges to retailers when it comes to managing their online product returns: increasingly higher customer expectations, and return costs. “Retailers face some key challenges when it comes to returns,” says Hannah Bravo, Loop’s COO. “What we’ve found working with nearly 2,000 brands is that those who lean …

Costs Customer Experience Retailers Return Shoppers Bravo Returns
4 ways AI can improve human customer experience
2 years, 3 months ago

4 ways AI can improve human customer experience

Firstpost  

Artificial Intelligence and Machine Learning technologies are evolving and maturing continuously. With the multiple proven use cases, there are many possibilities to leverage AI to boost customer service and thereby enhance the customer experience. [Source: salesforce> Here are four ways where AI can help improve customer experience: 1) Personalization Research says, over 90 per cent of consumers prefer brands offering …

Customer Service Customer Experience Experience Based Ai Customers Customer
How Instant Feedback is helping new-age Retail Businesses
2 years, 5 months ago

How Instant Feedback is helping new-age Retail Businesses

Deccan Chronicle  

Customer Experience has become the focal point for businesses. That is where smiley feedback terminals are providing an optimal solution to capture customer experience metrics, in a single click. Mpulse is making waves in the area of customer experience, by offering simple and elegant smiley feedback products. Big hospitals like Narayana Health City utilize our Mpulse product to measure and …

Retail Customer Experience Service Businesses Pro Customers Smiley
Navigating the rapidly evolving world of retail
2 years, 5 months ago

Navigating the rapidly evolving world of retail

The Independent  

SUSE is a Business Reporter client Business Reporter: Navigating the rapidly evolving world of retail In today’s highly competitive post-Covid retail landscape, efficient operations that enable retailers to deliver the most competitive prices and enhance customer experience have become essential to the sector. Retail organisations that can adapt quickly to market changes, enhance customer services and reduce operating costs are …

Retail Digital Customer Experience Retailers Customer Digital Transformation Suse
What Is Web3 And How Does It Offer Scope For Improved Customer Experience?
2 years, 7 months ago

What Is Web3 And How Does It Offer Scope For Improved Customer Experience?

The Quint  

Imagine this: Your grandmother or parents have read a WhatsApp forward about Web3, and they ask you to explain it to them. Think of it as a new shiny toy everyone is excited about, but nobody knows quite a lot about it, the greater the mystery, the stronger the effort to de-mystify. We must think of Web3 as a technology …

Customer Experience Web3
The importance of the supply chain in today’s experience economy
3 years ago

The importance of the supply chain in today’s experience economy

The Independent  

Customer demands are driving a tighter integration of supply chain technology data Digitisation has been transforming the B2C buying process for years, while in B2B a preference for the traditional face-to-face sales model has remained in place. ‘It’s about people and technology working together in a new world – the people are the information givers, the evangelists, and the technology …

Technology Supply Customer Experience Supply Chain Chain Oracle Enigen
Successful digital transformations need a focus on customer experience
3 years, 3 months ago

Successful digital transformations need a focus on customer experience

The Independent  

Customer loyalty will only happen if you listen with empathy and then act on what you find Companies today need to find new ways to digitally attract customers, make the entire buying cycle more convenient for the online purchaser, and provide proactive post-sales service. Businesses must deeply understand and deliver what customers love, and they can only do that by …

Truth Customer Experience Need Your Customers Txm Customer Journey Customers Complete
Why modern CRM can be the key to delighting your customers and scaling your business
3 years, 3 months ago

Why modern CRM can be the key to delighting your customers and scaling your business

The Independent  

The business world is undergoing the most dramatic transformation we have seen in decades, hastening the pivot to digital exponentially and leaving some businesses unprepared. To scale without adding complexity, businesses need better data that gives insights into each customer’s experience and leads to actionable insights for a seamless and contextual experience across all touchpoints. According to HubSpot, the leading …

Business Digital Customer Experience Businesses Customers Crm Hubspot