Articles for Customer Experience

Starbucks in crisis: Is It the coffee, the menu, or the people?
1 month ago

Starbucks in crisis: Is It the coffee, the menu, or the people?

Firstpost  

Starbucks is cutting 1,100 corporate jobs and eliminating 30 per cent of its menu under CEO Brian Niccol’s turnaround strategy. The company’s global same-store sales dropped two per cent in 2024, with US customers frustrated by high prices and long wait times. Mobile orders now make up over 30 per cent of transactions, straining operations Starbucks is undergoing a major …

Customer Experience Company Cent Customers Customer Starbucks Menu
CX automation firm Verint to hire 1,000 deep tech talent; opens innovation centre
1 month, 2 weeks ago

CX automation firm Verint to hire 1,000 deep tech talent; opens innovation centre

The Hindu  

Verint, a New York-based customer experience automation firm, has opened its global innovation centre in Bengaluru to support its over 10,000 global clients including 80 Fortune 100 brands. Verint’s Chief Technology Officer, Rob Scudiere said the company would hire 1,000 AI experts, data scientists, researchers, cloud experts and people with DeepTech expertise in India by the end of 2026. The …

Global Customer Experience Cx Automation
Human-in-the-loop approach needed for AI to work effectively, say experts at BFSI Summit
2 months, 1 week ago

Human-in-the-loop approach needed for AI to work effectively, say experts at BFSI Summit

Live Mint  

Mumbai: The use of artificial intelligence models in banking and finance services has limitations, as not all products can be fully digitized end-to-end, experts said at the Mint BFSI Summit on Friday. Anjani Rathore, chief digital officer at HDFC Bank, spoke about the challenge of balancing customer experience, data privacy, and security when implementing AI. The Reserve Bank of India’s …

India Customer Experience Sector Ai Rbi Human Customer
Redefining experience-led growth: How AI is reshaping customer interactions
3 months ago

Redefining experience-led growth: How AI is reshaping customer interactions

Live Mint  

In today’s vibrant global marketplace, characterised by fierce competition and immense volatility, customer experience has emerged as the key to brand loyalty and business growth, with 73% of Indian consumers citing CX as critical to loyalty. Balancing the AI Boom With Reliable Customer Experiences The discussion then transitioned to Shashidhar Bhat, Executive Vice President of Bajaj Technology Services, who shared …

Data Customer Experience Experience Ai Businesses Experiences Customer
The future of AI-driven intelligent automation
3 months ago

The future of AI-driven intelligent automation

Hindustan Times  

In the age of globalisation and technological advancement, this combination of artificial intelligence and customer experience is revolutionising how customers interact with organisations. Some trends driving AI in customer experience:- Hyper-Personalisation: Today’s customers are looking forward to organisations delivering localised services in harmonisation with their customer behavioural characteristics. Other AI technologies work and include natural language processing or NLP for …

Customer Experience Ai Customers Emotion Ai Customer Interaction
Personal Loan: How is technology transforming the borrowing experience?
3 months, 2 weeks ago

Personal Loan: How is technology transforming the borrowing experience?

Live Mint  

The use of technology in the financial sector has revolutionised the entire process of borrowing and transformed the user experience to a new level. From a quick and efficient process of submitting loan applications to customised offers, technology has simplified the entire personal loan application journey. Online loan applications Now it is no longer necessary to go to the bank’s …

Application Loan Personal Loan Process Your Profile Your Queries Technology Transforming
How you can convert marketing data into customer growth
3 months, 3 weeks ago

How you can convert marketing data into customer growth

The Independent  

Dotdigital is a Business Reporter client Business Reporter: Dotdigital How does a marketing technology company grow and stay relevant for 25 years? Notably, Hitting the Mark 2024 found that, while only 22 per cent of brands surveyed displayed comprehensive data collection practices, even fewer are turning their data into a more personalised customer experience. “This includes the likes of an …

Data Team Customer Experience Iso Marketing Technology Dotdigital
Urban Warehousing: Gearing for the Future of Retail Customer Experience
3 months, 3 weeks ago

Urban Warehousing: Gearing for the Future of Retail Customer Experience

Deccan Chronicle  

Urban Warehousing: Gearing for the Future of Retail Customer Experience Anshul Singhal, CEO, Welspun One The phrase ‘Customer is King’ has made its significance felt in every aspect of business, including back offices and warehousing. As product deliveries have grown from 4 million daily in 2019 to 12 million in 2024,i urban warehousing addresses the need for faster inventory availability, …

Consumer Delivery Products Customer Experience Deliveries Goods Customer
Best Betting Apps 2024
4 months ago

Best Betting Apps 2024

The Independent  

Long gone are the days when you had to head to a physical bookies to place a wager. Betting apps Best for BetVictor Football betting BetUK Horse racing betting Bet365 Golf betting William Hill Tennis betting Betfred Rugby betting BoyleSports Accumulators Unibet Bet builders Kwiff Cash out Bet365 Live streaming To find out more about our process and gambling responsbily …

Horse Racing Live Streaming Racing Customer Experience Betting Apps Horse
‘Focusing on integrating AI into all products to enhance customer experience’ says BenQ India MD Rajeev Singh
4 months ago

‘Focusing on integrating AI into all products to enhance customer experience’ says BenQ India MD Rajeev Singh

Live Mint  

Artificial Intelligence is everywhere—on smartphones, tablets, and laptops. In an exclusive interaction with Mint, BenQ India MD Rajeev Singh talked about the company's plans of adding artificial intelligence to all its products, upcoming product launches and more. BenQ focuses on integrating AI to enhance customer experience: Outlining BenQ's plans of adding artificial intelligence to all its products, Singh said, “Our …

India Products Customer Experience Content Singh Ai Benq
Yogendra Yadav slams Air India over bad flight experience to Nepal
4 months, 2 weeks ago

Yogendra Yadav slams Air India over bad flight experience to Nepal

Deccan Chronicle  

Political analyst and psephologist Yogendra Yadav criticized Air India for a troubling experience he had on his flight to Nepal on November 11. Sharing his ordeal on X, Yadav, who typically avoids airing personal grievances publicly, felt compelled to speak out about his experience. These included a four-hour flight delay, downgrading of their travel class without prior notice or refund …

Yadav
AI-Powered Customer Journey Optimization: A Personalized Approach to Building Lasting Connections
4 months, 4 weeks ago

AI-Powered Customer Journey Optimization: A Personalized Approach to Building Lasting Connections

Live Mint  

AI is revolutionizing customer experiences by creating highly personalized journeys that resonate with each customer. With the help of AI, businesses can now deliver experiences that feel personal, relevant, and memorable. AI is paving the way for a future where every customer feels valued at every touchpoint.

Entertainment Technology AI Customer Experience New York City
Rural RIA Seeks to Build Account Aggregator Platform to Empower Farmers
4 months, 4 weeks ago

Rural RIA Seeks to Build Account Aggregator Platform to Empower Farmers

Live Mint  

Rural India-focused RIA aims to build an account aggregator platform to provide a consumer-focused AA service. The platform will allow users to see all their financial data in one place, across asset classes and investment products. This will solve the problem of limited data access and improve financial planning for users.

Law Finance Customer Experience Data Sharing Sangli
Marketing Automation: Unveiling the 4 Game-Changing Benefits Driving Business Growth
5 months ago

Marketing Automation: Unveiling the 4 Game-Changing Benefits Driving Business Growth

Times of India  

Marketing automation is a powerful tool that can help businesses grow by automating tasks and creating personalized customer journeys. It can help businesses achieve high click-through rates, increase revenue, and improve customer experience. Here are four ways that marketing automation can drive business growth:

Customer Experience Marketing Automation Business Growth Data-Driven Marketing
CX now a must for brands to keep customers hooked
6 months, 3 weeks ago

CX now a must for brands to keep customers hooked

Hindustan Times  

How many of us have been hounded at various retail outlets – from value fashion to premium departmental stores to car dealers -- to rate their service experience online by clicking on links? CX is a relatively new domain in India, says Abhijit Avasthi, founder, Sideways Consulting, that claims to be more than an advertising agency resolving growth issues for …

India Customer Experience Brand Experience Customers Brands Customer
Timeless Growth: Titan Sees 25% CAGR in Luxury Watch Sales With Helios
7 months, 2 weeks ago

Timeless Growth: Titan Sees 25% CAGR in Luxury Watch Sales With Helios

Deccan Chronicle  

Hyderabad: Hyderabad’s Helios chain from Titan Company Ltd, is broadening its market scope in Telangana through the opening of seven new stores. Shukla said, “We are excited about the growth prospects in India, and we are committed to offering our consumers the best possible experience.” Titan Company Ltd has a strong presence in South India, with Hyderabad being one of …

India Growth Hyderabad Focus Customer Experience Company Watches
Living spaces and their correlation to productivity at work through the concept of ROX
8 months, 3 weeks ago

Living spaces and their correlation to productivity at work through the concept of ROX

Hindustan Times  

The place where we live is called home and it is the only place where we feel stress-free, comfortable, and relaxed, away from the outside world. Similarly, if an employee is provided with a comfortable living space for work, it can directly impact their performance, enhancing employee experience, and ultimately improving customer experience. Consequently, in recent times, several businesses have …

Productivity Customer Experience Customer Satisfaction Experience Employee Better Customer
REVE Chat to participate in the Conversational AI and Customer Experience Summit, Bengaluru
11 months, 3 weeks ago

REVE Chat to participate in the Conversational AI and Customer Experience Summit, Bengaluru

India TV News  

REVE Chat, a Singapore-based venture, is going to showcase its AI-powered customer engagement platform at the upcoming Conversational AI & Customer Experience Summit 2024. Conversational AI & Customer Experience Summit is a premier event designed for professionals seeking to explore the convergence of conversational AI and its transformative impact on customer experience. We are going to showcase REVE Chat’s AI-powered …

India Bengaluru Bangladesh Customer Experience Ai Customer Chat
How Walmart’s CTO gets tech to adapt to the customer
1 year ago

How Walmart’s CTO gets tech to adapt to the customer

Live Mint  

BENGALURU : Walmart Inc. has invested billions of dollars in technology, both to improve the online shopping experience as well as to automate two-thirds of its stores by the end of 2026. Suresh Kumar, Walmart’s global chief technology officer, says technology is all about reducing friction for customers as they shop. In an interview with Mint, Kumar, who graduated from …

Technology India Data Customer Experience Supply Chain Kumar Walmart
Last-Mile Delivery: How Tech and Empathy Are Redefining Customer Experience
1 year, 3 months ago

Last-Mile Delivery: How Tech and Empathy Are Redefining Customer Experience

News 18  

In the era of smartphones, Deloitte predicts 1 billion smartphone users in India by 2026, with rural areas leading the charge. As major segments like D2C and B2B witness explosive growth, gig workers and tech innovations are at the forefront of delivering impeccable customer service. Here’s how delivery drivers build strong customer relations: Tech-Powered Personalization Tech-enabled solutions empower delivery executives …

Delivery Workers Customer Experience Gig Workers Customer Gig Experience Tech
Edelweiss Tokio Life Insurance top boss Sumit Rai on work, productivity, and managing stress in an ROX-driven industry
1 year, 4 months ago

Edelweiss Tokio Life Insurance top boss Sumit Rai on work, productivity, and managing stress in an ROX-driven industry

Hindustan Times  

Our home is more than just a safe haven that keeps us protected from the turbulence we see in the outside world, whether professionally or otherwise. In a recent video, Sumit Rai, Managing Director and Chief Executive Officer, Edelweiss Tokio Life Insurance, spoke about the correlation between living space – whether at home or at the workplace – and productivity, …

Technology Insurance Stress Life Work Customer Experience Experience
Creating a next-level customer experience that drives innovation
1 year, 4 months ago

Creating a next-level customer experience that drives innovation

The Independent  

Wesco is a Business Reporter client. At Wesco and Eaton, we’ve channelled that passion for becoming a valued, trusted partner into innovation and experience centres specifically designed to solve our customers’ challenges. At Eaton’s experience centres, customers learn about industry best practices and the latest innovations through hands-on demos and training in multiple application environments. The Wesco Innovation Center also …

Innovation Power Customer Experience Goals Help Solutions Eaton
Focus on Metaverse, Gen AI result of rising demand: Tech Mahindra's Purohit
1 year, 5 months ago

Focus on Metaverse, Gen AI result of rising demand: Tech Mahindra's Purohit

Live Mint  

New Delhi: Tech Mahindra, the IT services major, is betting on emerging technologies like generative artificial intelligence, quantum computing, metaverse, and more, to tap into new growth opportunities across customer industries. In an interview with Mint, Kunal Purohit, chief digital services officer, Tech Mahindra, who also heads its digital and analytics capability solution units globally, shared his views on fundamental …

Technology Tech Digital Focus Customer Experience Quantum Computing Mahindra
Vodafone Idea unveils 'Vi Priority' service, elevating postpaid customer experience
1 year, 6 months ago

Vodafone Idea unveils 'Vi Priority' service, elevating postpaid customer experience

India TV News  

Vodafone Idea, a prominent telecommunications company in India, has unveiled a new service called 'Vi Priority' aimed at enhancing the customer experience for its high-value postpaid users. As Vi Priority members, customers will benefit from several exclusive advantages: Direct Access to Premium Call Centre: Vi Priority users gain direct access to a 24/7 premium call centre service, allowing them to …

Customer Experience Experience Customer Priority Vi Priority Vi User Telecommunications Service