Man Slams IndiGo For Not Selling Tea-Coffee Separately But With Snack Pack, Airline Responds

IndiGo recently altered its onboard service by discontinuing the sale of individual beverage cans. Given that many pax would be wanting to just have a tea/coffee, one would need to buy a snack + beverage for 200/, effectively meaning a tea/ coffee will cost 200/. Surprised to find that they don’t sell tea/ coffee separately.Given that many pax would be wanting to just have a tea/coffee, one would need to buy a snack + beverage for 200/, effectively meaning a tea/ coffee will cost 200/Definitely not an… pic.twitter.com/6h3G6hXEjO — D Prasanth Nair December 10, 2023 The post quickly gained traction, with others echoing their dissatisfaction with the airline’s service. In next flight, I am planning to take more and distribute free as a sign of protest @IndiGo6E— dkagarwal December 10, 2023 Even IndiGo responded to the now-viral post, explaining, “Sir, we have revamped our services to provide an efficient, sustainable, and affordable snack experience. Our customers may now enjoy a complimentary beverage with any snack purchased on board — IndiGo December 10, 2023 However, an ‘X’ user pointed out that the response from IndiGo did not address the essence of the original concern, deeming it an unsatisfactory reply