At Southwest Airlines, a day of calm after a week of chaos
1 year, 11 months ago

At Southwest Airlines, a day of calm after a week of chaos

Associated Press  

DALLAS — Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage. “I’m still reeling from the experience,” said Theresa Kraus, arriving home Friday in Dallas after being stuck for four days in Washington, D.C. Kraus left late last week just before the storm to see her children for Christmas, and was supposed to return Tuesday. U.S. Transportation Secretary Pete Buttigieg in a letter to Southwest CEO Robert Jordan late Thursday called the week of disruptions “unacceptable.” “While weather can disrupt flight schedules, the thousands of cancellations by Southwest in recent days have not been because of the weather,” Buttigieg wrote. “There’s just no way almost to apologize enough because we love our customers, we love our people and we really impacted their plans.” Executives with the airline said this week that it may take as much as a week to connect all Southwest passengers with their destinations.

History of this topic

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