DBT schemes need a digital grievance redressal system
2 years, 5 months ago

DBT schemes need a digital grievance redressal system

Hindustan Times  

World over, social protection systems are being digitised. In the last two years, Dvara Research has worked with several partners to document instances of “exclusion” among a variety of direct benefit transfer schemes in multiple states. This is exclusion at the first stage of delivery, since an inability to obtain proper documents precludes her from applying for several schemes that she is eligible for. The creation of a common grievance redressal cell for all DBT schemes across states, districts, and block tiers is, therefore, essential. Some states that are in the vanguard of digitising the state apparatus for social protection delivery have well-designed grievance redress management systems.

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